Assistant Rooms Manager

Montage International; New York (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

Montage International in New York is seeking an Assistant Rooms Manager to lead and develop the Front Office team, ensuring flawless guest service, proactive communication, and strong relationships with VIP guests and local vendors.

The ideal candidate will have a college degree, 2–3 years of leadership experience in a luxury hotel, excellent organizational and MS Office skills, a positive attitude, and a willingness to participate in a continued learning environment, including weekend/night

Qualifications

• College degree preferred.
• 2 to 3 years leadership experience in a luxury hotel.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast-paced environment.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be able to quickly adapt and effectively use new software products.
• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.

Responsibilities

• Lead and manage the Front Office team.
• Brief staff on arrivals, VIPs and group activities.
• Build rapport with community leaders and vendors.
• Stay informed on local offerings to enhance guest experience.
• Ensure excellent guest service throughout stay.
• Select, train, and schedule front desk associates.
• Maintain procedures for Guest Relations to improve processes.
• Order supplies and manage inventory.
• Develop front desk staff to meet standards.
• Perform additional duties as assigned by business needs.

Skills

Front Office Leadership

Guest service excellence

Communication skills

Organizational skills

Time management

Adaptability

Positive attitude

Learning orientation

Dependability

Vendor relations

Education

College degree

Tools

MS Office suite

Job description

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Effectively leading and managing the Front Office team
• Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities
• Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
• Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
• Ensuring excellent customer service is provided to guests throughout their stay
• Selecting, training, and scheduling front desk Associates
• Maintaining new procedures for Guest Relations operations that improve processes and communication
• Ordering supplies and maintaining an appropriate level of inventory
• Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
• Performing additional duties as assigned that may be outside of the normal scope based on business needs

QUALIFICATIONS

• College degree preferred
• 2 to 3 years leadershipexperience in a luxury hotel
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Excellent organizational andtime management skills
• Strong knowledge of MS Office,including Word, Excel, PowerPoint and Outlook
• Must possess a positiveattitude
• Must be willing to participatein a learning environment
• Must integrate company valuesthroughout all interactions
• Must be able to quickly adapt and effectively use new software products
• Must be dependable andavailable to work within the resort on weekends, nights and/or holidaysbased on business demands

The pay scale Assistant Rooms Manager is $75,00.00 to $80,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.