Assistant Room Service Manager

Four Seasons Hotels Limited; Chicago (IL); On-site; USD 66,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement Plan

Paid Time Off & Holidays

401(k) Employer Matching

Employee meals

Uniforms dry cleaning

Job summary

Four Seasons Hotel Chicago is seeking an Assistant Room Service Manager to lead the Room Service team within our luxury hotel, ensuring impeccable guest experiences. You will plan, organize, and direct daily department operations while maintaining high standards of service, efficiency and cost control.

The role requires 1–2 years in a related position, a college degree preferred, and strong English communication. Shifts cover early mornings, evenings, weekends and holidays.

Qualifications

• One to two years previous employment in a related position.
• A college degree is preferred.
• Previous experience in a luxury hotel, or similar environment.
• Requires attention to detail and problem-solving skills, as well as a passion for customer service.
• Requires ability to operate computer equipment and other food & beverage computer systems.
• Requires reading, writing and oral proficiency in the English language.

Responsibilities

• Plan, organise, control and direct the work of employees in the Room Service Department while ensuring guest satisfaction.
• Ability to multitask and prioritise; shift between duties as needed.
• Flexibility to work early mornings, evenings, weekends and holidays.
• Be a willing team player, comfortable with electronic systems and short-notice assignments to promote teamwork.

Skills

Guest service

Cost control

Labor control

Attention to detail

Customer service

Education

College degree

Tools

POS systems

F&B computer systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

Join Our Team

The Assistant Room Service Manager is an essential member of Food & Beverage leadership team which is dedicated to providing exceptional quality and service to our guests and employees.

We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position.The Assistant Room Service Manager will plan, organise, control and direct the work of employees in the Room Service Department while ensuring guest satisfaction.

Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote team work. Flexibility to work early mornings, evenings, weekends and holidays.

Preferred Qualifications and Skills

• We are looking for individuals who have a thorough knowledge of guest service, cost control, labor control, merchandising, and accounting.
• Applicants are required to have one to two years previous employment in a related position.
• A college degree is preferred.
• Previous experience in a luxury hotel, or similar environment
• Requires attention to detail and problem-solving skills, as well as a passion for customer service.
• Requires ability to operate computer equipment and other food & beverage computer systems.
• Requires reading, writing and oral proficiency in the English language.

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Internal Four Seasons Hotels & Resorts employees may be eligible for visa sponsorship via an L-1A Visa. Please contact your People & Culture Team regarding eligibility.

Benefits of Working at Four Seasons

• Compensation Range: $66,000 - $76,000
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you elevate your craft.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
• 401(k) Retirement Plan including Employer Matching Program
• Inclusive and diverse employee engagement & recognition events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
• And so much more!

Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels & Resorts by visiting us below:

Instagram: @FSChicago

Twitter: @FSChicago

Facebook: https://www.facebook.com/FourSeasonsHotelChicago/

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/

Learn More About Who We Are: We Are Four Seasons

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2153.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal