Assistant Retreat Director

Massage Heights - Charlotte; Stonecrest (GA); On-site; USD 45,000 - 55,000; Full time

Job summary

A national franchise chain of massage and skincare Retreats seeks an Assistant Spa Director to assist in supervising operations and ensuring exceptional guest service. Responsibilities include training staff, managing schedules, and driving sales. The ideal candidate has at least 2 years of management experience and excellent leadership skills. Opportunities for personal and career development are offered.

Benefits

Personal and Career Development

Robust Leadership Training

Employee Discounts

Qualifications

• Minimum 2 years of proven sales or retail management experience.
• Self-starter mentality with strong leadership and interpersonal skills.
• Experience in training, coaching, and conflict resolution.

Responsibilities

• Assist with recruitment, hiring, and training of employees.
• Manage team member schedules for daily operations.
• Create an environment focused on exceptional guest service.

Skills

Sales experience

Leadership skills

Communication skills

Organizational skills

Tools

Zenoti

Job description

Replies within 24 hours

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door.

Mmassage Heights is seeking an Assistant Spa Director who reports directly to the Spa Director. The essential duties and responsibilities of the Assistant Spa Director are to assist the Spa Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.

Here’s why you’ll love working at Massage Heights:

• Personal and Career Development
• Robust Leadership Training
• Beautiful Retreat
• Massage Heights Family Fund
• Employee Discounts

Schedule/Expected Work Hours:

• Must be able to work varied hours to include weekends, evenings, and holidays
• 6-8 hour shifts
• Day, evening, and weekend shifts available

Job Summary

Assist the Spa Director in supervising all aspects of Retreat operation, including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily.

Responsibilities:

• Assist with recruitment, hiring, training, developing, and retaining employees.
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales.
• Manage team member schedules to ensure proper execution of daily operations.
• Collaborate with the Spa Director to set individual team member and overall Retreat goals
• Create an environment that is passionate about providing awesome guest service
• Build guest loyalty by consistently following the proven operating system of Massage Heights

Qualifications

• Minimum 2 years of proven sales or retail management experience
• Self-starter mentality with leadership, organization, communication, and interpersonal skills
• Experience in training, coaching, and conflict resolution with employees
• Working knowledge of computers and standard software
• Basic business math skills

Preferred Qualifications

• Hands-on experience with Zenoti or similar spa POS software systems
• Understanding of spa environment and massage and skincare services
• Experience working in a franchise model

Mmassage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired.

We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members.

We are an equal opportunities employer and welcome applications from all qualified candidates.