Assistant Retail Store Manager

Goodwill Northern Michigan; Traverse City (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

Goodwill Northern Michigan is seeking an Assistant Retail Store Manager in Traverse City. In this role, you will support daily operations, manage team performance, and ensure excellent customer service. The position involves handling cash, supervising inventory, and adhering to company policies.

The ideal candidate will have at least 2 years of retail management experience and strong leadership skills. Flexibility in scheduling and a valid driver's license are required.

Qualifications

• 2+ years of retail management experience is essential.
• Ability to lead and motivate a team.
• Familiarity with sales and merchandising strategies.

Responsibilities

• Support daily operations of the thrift store.
• Manage inventory and customer service standards.
• Recruit, train, and supervise a team.

Skills

Organizational skills

Communication skills

Interpersonal skills

Retail sales strategies

Inventory management

Leadership

Education

High school diploma or equivalent

College Degree preferred

Tools

Microsoft Office

Point-of-sale systems

Job description

Under the direction of the Retail Store Manager, the Assistant Retail Store Manager is responsible for supporting the management of the day-to-day operations of the thrift store, ensuring that it meets or exceeds sales goals, is well organized, and provides excellent customer service. The Assistant Retail Store Manager is also responsible for supervising a team of employees, managing inventory, and ensuring that the store follows Goodwill Northern Michigan's policies and procedures.

Essential Functions

1. Review and approve payroll, create, and publish schedules.
2. Cash handling and reconciliation.
3. Coaches team members.
4. Documents and administers corrective action as needed.
5. Receive and process donations.
6. Operate and supervise the operation of forklifts, pallet jacks, trash compactors.
7. Operate and supervise the operation of a point-of-sale system.
8. Reliable transportation to make bank deposits and for emergency call ins.

Primary Responsibilities

1. Support the mission and vision of Goodwill Industries of Northern Michigan.
2. Perform work in a safe manner by observing all Goodwill safety policies and procedures.
3. Interact with all Goodwill team members, clients, and customers in a professional manner.
4. Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
5. Assist in managing the daily operations of the thrift store, including opening and closing procedures, cash management, and ensuring that the store is clean, organized, and well-stocked.
6. Recruit, train, and supervise a team of employees, providing coaching and feedback and handling corrective actions as necessary.
7. Apply sales strategies to meet or exceed sales goals, including production and merchandising efforts.
8. Manage inventory, including ordering and receiving new merchandise, pricing items, and ensuring that donations are properly processed and sorted.
9. Ensure compliance with Goodwill Northern Michigan's policies and procedures, including safety and security, personnel, customer service standards, and ethical practices.
10. Maintain accurate records, including financial reports, employee schedules, training documentation and inventory counts.
11. Foster a positive work environment that values teamwork, communication, and collaboration.
12. May provide management assistance to other thrift store locations as needed.
13. Perform other duties as assigned by management.

Requirements

Knowledge, Skills and Abilities

• High school diploma or equivalent. College Degree preferred.
• 2+ years of retail management experience.
• Strong organizational, communication, and interpersonal skills.
• Ability to lead and motivate a team of employees, providing coaching and feedback as necessary.
• Ability to hold team members accountable for meeting goals and following policies and procedures.
• Knowledge of retail sales and merchandising strategies.
• Ability to manage inventory and analyze sales data.
• Familiarity with Microsoft Office and point-of-sale systems.
• Ability to work flexible hours, including evenings and weekends.
• Ability to cover other store locations as needed.
• Current valid driver’s license without restrictions.

Physical and Other Requirements

1. Work environment is sometimes hectic with occasional high stress and occasional short deadlines.
2. Routinely walks, stands, pushes pulls, bends, kneels, reaches, twists and turns throughout the shift.
3. Medium lifting (20-50 pounds of force) with occasional heavy lifting (exerting 50-100 pounds of force).