Assistant Retail Store Manager

Cherry Republic, Inc.; Traverse City (MI); On-site; USD 40,000 - 56,000; Full time

Job summary

Cherry Republic, Inc. in Traverse City, MI is seeking an Assistant Retail Store Manager to support the Retail Store Manager with daily operations and customer service excellence.

You will lead staff training, develop product knowledge, and implement engaging displays to attract customers while ensuring efficient store operations and inventory control. A strong candidate communicates well, delegates, and drives results in a team setting.

Qualifications

• Associate or bachelor’s degree requirement or three years related experience and/or training; or equivalent
• Three years related experience and/or training may be substituted for degree

Responsibilities

• Assist with training staff; review and revise orientation to products and sales training materials; deliver training sessions; work with Retail Store Manager on staff development.
• Attract customers with display ideas; build prefabricated displays; create windows and floor merchandising.
• Assist customers with information, transactions, and product delivery.
• Promote sales by demonstrating merchandise and products to customers.
• Identify and investigate customer complaints and service suggestions.
• Maintain inventory and monitor stock levels; anticipate demand.
• Attend internal workshops to maintain knowledge of products and systems.
• Support team to achieve related results; keep store organized for opening/closing.
• Take ownership in assisting the Retail Manager with operational and customer service tasks; uphold Cherry Republic customer service standards.
• Assist with seasonal property preparation; stand for long periods; lift up to 50 lbs; support a positive team environment to make Cherry Republic a must-see destination in Northern Michigan.
• Be lead staff when Manager is unavailable; assist with recruitment, training, scheduling, and inventory.
• Excellent communicator, organized, sells to customer needs, delegates, self-starter, results driven.
• To perform this job successfully, you must be able to perform each essential duty satisfactorily; willingness to learn and adapt.

Skills

Excellent communicator

Organized

Sales skills

Delegation

Self-starter

Results driven

Education

Associate or bachelor’s degree / equivalent

Tools

Microsoft Office

POS software

Job description

Join a group of people passionate about sharing the spirit of northern Michigan through our love of cherries.

Open Positions

Position: Assistant Retail Store Manager

Location: 154 E. Front St.

Traverse City, MI

Job Id:529

# of Openings:1

Position: Assistant Retail Store Manager

Location: Traverse City, MI

Summary of Position

To provide overall support to the Retail Store Manager.

Summary of Duties

As with any job, other duties may be assigned as appropriate.

• Assists with the training of staff by reviewing and revising orientation to products and sales training materials; assists with delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
• Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
• Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
• Promotes sales by demonstrating merchandise and products to customers.
• Provides information; identifying and investigating customer complaints and service suggestions.
• Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
• Maintains professional and technical knowledge by attending internal workshops.
• Contributes to team effort by accomplishing related results as needed.
• Maintains store organization for efficient opening and closing.

To assist the Retail Manager as directed in accomplishing operational and customer service oriented tasks and responsibilities. Take ownership, responsibility and to be accountable. Continuous enforcement of Cherry Republic customer service expectations through example. Strong desire to provide quality customer service with a positive attitude.

Pitching in where needed in preparing the property for each season (raking, shoveling, sweeping, and operating lite equipment). Ability to be on feet for more than 75% during any given shift with 25% of the time performing other tasks (i.e. stationary position at computer). Willingness to provide manual labor as needed with the ability to lift 50 lbs. Promote a positive work atmosphere while working as part of a team to continually improve Cherry Republic as a “must see” part of Northern Michigan.

Supervisory Responsibilities

Serve as lead person for retail staff when Manager is not available. Assists with recruitment of staff, training, scheduling, inventory as needed. Not to be constrained by a desk as this position has you up and moving and interacting with staff and customers.

Skills You Need

Excellent communicator, organized, ability to sell to a customer’s needs, able to delegate responsibilities and follow through to ensure tasks are completed and goals are met or exceeded. A self-starter who is can anticipate the needs of the company and Retail Store Manager. Results driven!

Qualifications for Your Job

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability you are required to possess. Reasonable accommodations may be made, should you have a disability, to allow you to perform the essential functions.

Educational Requirements

Associate or bachelor’s degree from a two year/ four-year College or University; or three years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence. Ability to effectively present information and respond to questions from groups of clients, customers, managers and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as cost of good sold, appropriate product price mark-ups proportions, percentages. Ability to apply concepts of basic algebra and make change.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to communicate issues accurately and thoroughly to customers and staff.

Computer Skills

To perform this job successfully, you should have knowledge of Microsoft office, mail order software, and other POS (Point of Sale) software.

Physical Skills

Ability to be on foot for long periods of time walking on sales floor with the stamina to stand stationary when working the POS system; cashiering. Frequently lifting 25 lbs or more throughout an 8 hour shift. Must be able to reach, bend, crouch, and use a ladder and tools to create displays. Frequent bagging and gift boxing when cashiering. Occasional outside maintenance is required (i.e. snow shoveling, sweeping).

Other Things You Should Know

Sure, listed here are the important parts of your job. But more important, you are here to think, to use your judgment, to always act in the best interest of the company. The “Ultimate Expectation” is as follows: Always do what most needs to be done without waiting to be asked. If you are acting in the company’s best interest and in accordance with core values and policies, you have permission to act in our mutual best interests.

If at any time, you don’t feel we are doing the right thing, please say so. You have the right and we give you permission to speak up when necessary, to state what is unstated, to make a suggestion, or to question an action or decision. This doesn’t mean we will always agree with you, nor that we will necessarily change what we are doing; but we always want to hear what you most believe would help us better achieve our goals and purpose and to create an even better place for all of us!