Assistant Retail Manager - University of Wisconsin Oshkosh

Follett; Oshkosh (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Store Manager to support store operations and drive sales growth. This role involves mentoring team members, ensuring operational excellence, and fostering a customer-centric environment. The ideal candidate will have a strong retail background, excellent leadership skills, and a passion for delivering exceptional service. Join a team that values inclusivity and innovation while contributing to a company that has been enhancing lives through education for over 140 years. This is an exciting opportunity to make a tangible impact in a vibrant retail setting.

Benefits

Medical, Dental, & Vision Insurance

401k with 100% company match

80 hours vacation + sick days

10 paid company holidays

Quarterly Bonus Plan

Qualifications

• 0-5 years of retail or bookstore experience preferred.
• Prior supervisory experience preferred.
• General computer skills are necessary.

Responsibilities

• Supervise sales team members and ensure adherence to policies.
• Drive sales growth and ensure excellent customer service.
• Manage cash handling and perform inventory tasks.

Skills

Customer Service Skills

Retail Management

Sales Growth

Team Leadership

Cash Handling

Education

Associate's Degree

Tools

Cash Register

Store Computer Systems

Job description

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations.
Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.

Pay Rate - TBD

Position Overview

As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary, including:
  • Schedules team members' work hours
  • Trains new team members FT/PT and seasonal team members hired for peak seasons
  • Ensures Sales Team members follow company and store policies, procedures, and standards
  • Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Receive, verify, and unload orders as necessary.
• Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
• Stock shelves and take inventory per Store schedule.
• May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• Executes merchandising standards, promotion standards, creating displays, etc.
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
• Keyholder with opening and closing responsibilities.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.
• This applies to shrink prevention practices and activities, such as visible customer service.
• Performs other duties as assigned.

Follett Higher Education is a drug-free workplace environment.

Requirements

• An Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• General Computer Skills

Full time benefits:

• Medical, Dental, & Vision
• Voluntary Insurance plans
• 401k + 100% company match (up to 4%)
• 80 hours vacation + sick days
• 10 paid company holidays
• Quarterly Bonus Plan

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.