Assistant Retail Manager - Keiser Univ West Palm Beach Bookstore

Follett Higher Education; West Palm Beach (FL); On-site; USD 22,041 - 26,863; Full time

Benefits offered by this job

Medical, Dental, & Vision

401k with 100% company match up to 4%

80 hours vacation and sick days

Quarterly Bonus Plan

10 paid company holidays

Job summary

Follett Higher Education in West Palm Beach is seeking an Assistant Store Manager to support store operations. Responsibilities include supervising team members, ensuring customer service excellence, and enhancing financial performance.

The ideal candidate will have strong skills in mentoring, customer care, and handling financial transactions. Benefits include medical, dental, vision, and a 401k company match.

Qualifications

• Ability to cultivate a positive customer service environment.
• Experience in supervising sales teams.
• Understanding of cash handling and financial accounting.

Responsibilities

• Support the Market Leader or Campus Store Manager in store operations.
• Supervise work activities for FT/PT and temporary team members.
• Monitor sales performance and ensure merchandising standards.
• Handle cash register operations and maintain financial accuracy.

Skills

Customer service skills

Training and mentorship

Financial metrics understanding

Sales growth

Job description

Pay Rate – $16.00 – $19.50 per hour

Position Overview

As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values – One Team, Innovate & Create, Put People First, Do What’s Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies – Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary, including:
  • Schedules team members’ work hours
  • Trains new team members FT/PT and seasonal team members hired for peak seasons
  • Ensures sales team members follow company and store policies, procedures, and standards
  • Ensures proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a hassle-free customer service culture, focused on solutions-based selling and an exceptional customer experience
• Receive, verify, and unload orders as necessary
• Operate cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits
• Stock shelves and take inventory per store schedule
• May provide general store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas)
• Execute merchandising standards, promotion standards, creating displays, etc.
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store
• Keyholder with opening and closing responsibilities
• Calculate deposits, count cash drawers, count the safe, work with accounts receivable (CARRR), and work on collecting bad checks. Balance cash, credit cards, and checks to register tapes. Check invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compile data for end-of-month reporting. Research accounts receivable problems and handle the bad check recovery process. Investigate the reason for cash drawers not balancing. Enter and produce the daily sales report, month-end, and payroll reports
• This applies to shrink prevention practices and activities, such as visible customer service
• Perform other duties as assigned

Drug-Free Workplace

Follett Higher Education is a drug-free workplace environment.

Benefits

• Medical, Dental, & Vision
• Voluntary Insurance plans
• 401k + 100% company match (up to 4%)
• 80 hours vacation + sick days
• 10 paid company holidays
• Quarterly Bonus Plan

Equal Opportunity Employer

Follett Higher Education considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.