Assistant Retail Manager

European Wax Center, Inc.; Omaha (NE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

PTO Bank (vacation, personal, and sick

Pet insurance

Employee discounts (free waxing + 40%)

Short-term and long-term disability

EAP

Wellness Program participation

Job summary

European Wax Center – Legacy is seeking an Assistant Center Manager to help run daily operations and lead a team toward achieving sales and guest-experience goals.

You will assist in managing staff, coaching associates, and ensuring a high standard of service across checks-in, visits, and post-visit follow-up, with a focus on growth and retention within a fast-paced environment.

Qualifications

• 1–2 years of experience in retail and/or beauty preferred
• Prior leadership experience with coaching and development skills
• Working knowledge of KPIs and how to leverage them to improve results
• Flexible availability to support business needs
• Positive, friendly, and upbeat personality

Responsibilities

• Lead the center’s business and team in the Center Manager’s absence
• Understand center KPIs and use performance insights to drive results
• Meet and exceed Wax Pass and retail sales goals
• Coach Associates on selling behaviors and provide development feedback
• Deliver an exceptional guest experience from check-in to check-out
• Respond to guest returns and resolve concerns promptly
• Support onboarding, training, and daily operations
• Assist with scheduling and team support
• Maintain high cleanliness standards
• Support center growth through sales and service excellence

Skills

Leadership

Coaching

KPIs

Communication

Job description

EUROPEAN WAX CENTER – Legacy

European Wax Center is the nation's leading provider of out-of-home waxing services, with over 1,000 locations across the U.S. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident.

NOW HIRING: ASSISTANT RETAIL MANAGER

EUROPEAN WAX CENTER – Legacy

European Wax Center is the nation's leading provider of out-of-home waxing services, with over 1,000 locations across the U.S. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident.

Additional Earnings

• Commission opportunities + performance-based bonuses

Benefits

• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid Time Off Bank (vacation, personal, and sick time)
• Pet insurance
• Employee discounts (free waxing services + 40% off retail products)
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• Wellness Program participation

What You'll Do

As the Assistant Center Manager, you’ll support the Center Manager with overseeing daily center operations while motivating the team to meet performance goals and deliver exceptional guest experiences. This is a full-time, in-center leadership position.

Key Responsibilities

• Lead the center’s business and team in the Center Manager’s absence, including during PTO, meetings, and other scheduled time away
• Understand center KPIs and use performance insights to identify opportunities, guide priorities, and drive results
• Meet and exceed Wax Pass and retail sales goals
• Coach Associates on effective selling behaviors and provide ongoing performance feedback and development
• Deliver an exceptional guest experience from check-in to check-out
• Lead guest experience follow-up, including reviewing and responding to guest returns daily as needed
• Partner with the Center Manager to resolve guest concerns in a timely manner
• Assist in daily operations, scheduling, and team support
• Assist with onboarding and training
• Ensure a high standard of cleanliness
• Motivate and coach team members to achieve success through performance, increased sales opportunities, and profitability
• Build lasting relationships with guests and team members
• Support center and market growth through grassroots marketing efforts, including distributing referral cards outside the center, completing contact follow-up, and helping Wax Specialists do the same
• Partner with the Center Manager to build networking relationships within the local community and create a strong pipeline of center talent
• Participate in local events to increase awareness and drive additional guest traffic
• Support center growth through sales and service excellence
• Take ownership and accountability for creating a positive work environment
• Celebrate positive Associate performance and partner with the Center Manager to identify performance opportunities for ongoing feedback and development
• Support the Center Manager in recruiting and training quality candidates who reflect the EWC brand and will deliver the desired results

Qualifications

We encourage you to apply even if you don't meet every qualification. If you're excited about this opportunity and believe you can make an impact, we'd love to hear from you.

• 1–2 years of experience (retail and/or beauty preferred, but not required)
• Prior leadership experience with strong Associate coaching and development skills
• Working knowledge of key performance indicators (KPIs) and how to leverage them to improve business results
• Aspiration and readiness to develop into a Center Manager role within 6–12 months
• Flexible availability is required to support business needs
• Prior keyholder experience is a plus
• Positive, friendly, and upbeat personality
• Ability to thrive in a fun, fast-paced environment
• Ability to address and resolve guest concerns promptly using sound judgment, empathy, and a solutions-oriented approach
• Team player with strong communication skills
• Must be open to supporting and/or transferring to neighboring locations and pursuing opportunities to grow with the company as we continue to expand

Physical Requirements

• Ability to stand for extended periods, lift/move up to 25 lbs., and reach items stored at various heights
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Scheduling Requirements

This is a full-time leadership role. Flexible availability is required to support business needs, including a mix of opening, closing, and weekend shifts. Assistant Center Managers are typically expected to work two Saturdays per month. Hours and schedules may vary based on business needs.

CENTER LOCATION

16920 Wright Plaza, Omaha, Nebraska 68130

• This role is not eligible for visa sponsorship*

European Wax Center is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other protected characteristic protected by law.

This job description is intended to provide a general overview of the role and is not a complete list of responsibilities. Additional duties may be assigned as business needs require. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.