Assistant Retail Manager

Alabama-Goodwill-Industries,-Inc.-; Demopolis (AL); On-site; USD 20,000 - 28,000; Full time

Job summary

Alabama Goodwill Industries (AGI) is seeking a Full Time Sales Worker in Demopolis, AL to support store operations and step into Team Leader Coach duties when needed. You will work with a friendly team, training and developing staff while meeting performance objectives and providing excellent customer service.

The role focuses on retail processing, leadership development, and daily store management, with opportunities to grow professionally within AGI.

Qualifications

• Detail oriented mindset essential for retail operations.
• Strong communication to convey expectations to team and customers.
• Ability to solve problems quickly and make decisions.
• Self-motivated drive to grow and improve location.
• Experience leading a retail team is preferred.

Responsibilities

• Assist the Team Leader Coach in planning strategies to attract donors, customers, and staff.
• Hire, onboard, and train team members.
• Coordinate daily customer service operations.
• Track progress of weekly, monthly, quarterly, and annual objectives.
• Monitor and maintain store inventory.
• Evaluate team performance and training needs.
• Supervise and motivate staff to perform their best.
• Coach and support team members.
• Manage store operating costs, budgets, and resources.
• Handle customer complaints and resolve issues.
• Create reports and analyze retail data (revenues, expenses, donor value).
• Conduct regular audits to ensure store is functional and presentable.

Skills

Detail oriented

Effective communication

Problem solving

Driven/Self-Starter

Team leadership

Education

High school diploma or equivalent

Undergraduate degree preferred

Tools

Valid Driver’s License

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Workers Demopolis, AL, US

8 days ago Requisition ID: 1741

Salary Range: $17.31 To $17.31 Hourly

SUMMARY

At Alabama Goodwill Industries, our Mission is to help change lives through the power of work. We serve our community by providing employment development services and placement assistance for employment. Our programs are supported with profits generated through the sale of donated goods in our Retail Stores.

The ability to work effectively as part of a team with a friendly and positive attitude is key. The ATL will be expected to step into the TLC (Team Leader Coach) role in the absence of the TLC. You will gain experience in leadership, processing, retail, and co-worker training and development, and can grow both personally and professionally!

Essential Functions

• Assist the Team Leader Coach in planning and implementing strategies to attract donors, customers, and team members to support our mission and operations
• Hire, onboard, and train team members
• Coordinate daily customer service operations
• Track the progress of weekly, monthly, quarterly, and annual objectives
• Monitor and maintain store inventory
• Evaluate team member performance and assess training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing team members
• Monitor retail operating costs, budgets, and resources
• Handle complaints from customers
• Create reports, analyze and interpret retail data, like revenues, expenses, and donor value.
• Conduct regular audits to ensure the store is functional and presentable
• Make sure all team members adhere to AGI’s policies and guidelines
• Act as our store’s representative and set an example for our staff
• Communicate promptly and effectively with the Corporate Office.
• Resolve customer and donor complaints as needed.
• Provide world-class customer service in a professional and courteous manner.
• Demonstrate teamwork and cooperation.

Qualifications

• Detail oriented mindset – Retail Operations require attention to detail to make sure that information is accurate.
• Effective communication skills - You will communicate expectations and details to workers and customers. You should be assertive, clear, and accurate.
• Problem solving abilities - Must be capable of making decisions quickly to solve problems.
• Driven/Self-Starter personality - Your success depends on your daily drive to grow and improve your location.
• 1-3 years experience in a retail supervisory position
• High school diploma or equivalent, undergraduate degree preferred.
• Work with minimal supervision
• Valid Driver’s License

Alabama Goodwill Industries (AGI) is an Equal Opportunity Employer committed to creating a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.