Assistant Retail Manager

Insight Global; Cranberry Township (Butler County); On-site; USD 29,000 - 31,000; Full time

Job summary

Insight Global is seeking a Retail Assistant Store Manager to join our Cranberry Township, PA location. The role supports store effectiveness and delivers exceptional customer experience, working with the Store Manager to meet performance, sales, and customer satisfaction goals.

The wage ranges from $21.00 to $22.50 per hour plus uncapped commission. This position is modified full-time, typically 30–39 hours per week with a stable schedule and opportunities for leadership development across the

Qualifications

• 2+ years of retail experience required.
• Strong communication skills, both verbal and written.
• Demonstrated ability to support training and guide team members.
• Solid business acumen and understanding of retail performance metrics.
• Self-motivated with the ability to work in a fast-paced environment.
• Flexible schedule, including weekends and occasional travel as needed.

Responsibilities

• Engage customers on the sales floor, assist with device setup, plan selection, and complete sales transactions to achieve individual and store sales goals.
• Support daily store operations in partnership with the Store Manager, ensuring company standards and processes are followed.
• Reinforce training, onboarding, and policy expectations through hands‑on guidance and modeling best practices.
• Follow established procedures to support store operations during scheduled shifts, including when the Store Manager is not present.
• Partner with the Store Manager on team‑related matters and elevate employee relations or policy concerns as appropriate.
• Complete opening and closing responsibilities, including register reconciliation and securing the store per company guidelines.
• Maintain store presentation standards, ensuring the sales floor, backroom, and customer areas remain clean, organized, and welcoming.
• Implement marketing and merchandising updates, including promotional materials, signage, device displays, and pricing changes.

Skills

Customer service

Communication

Sales

Leadership

Training

Education

High School Diploma

Tools

Microsoft Office

Job description

Position: Retail Assistant Store Manager

Location: Cranberry Township, PA

What you will do

The Retail Assistant Store Manager supports overall store effectiveness and delivers exceptional customer experience. This role partners closely with the Store Manager to help meet performance, sales, and customer satisfaction goals. Success in this position requires excellent customer service skills, the ability to actively sell and meet or exceed individual performance expectations, support training efforts, and contribute to the development of team members. The Assistant Store Manager helps reinforce company standards, supports daily operations, and works with the Store Manager on performance and coaching needs.

The wage for this position is between $21.00 - $22.50/hour plus uncapped commission.

This position is classified as modified full-time, which means the work schedule will range between 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

• Engage customers on the sales floor, assist with device setup, plan selection, and complete sales transactions to achieve individual and store sales goals.
• Support daily store operations in partnership with the Store Manager, ensuring company standards and processes are followed.
• Reinforce training, onboarding, and policy expectations through hands‑on guidance and modeling best practices.
• Follow established procedures to support store operations during scheduled shifts, including when the Store Manager is not present.
• Partner with the Store Manager on team‑related matters and elevate employee relations or policy concerns as appropriate.
• Complete opening and closing responsibilities, including register reconciliation and securing the store per company guidelines.
• Maintain store presentation standards, ensuring the sales floor, backroom, and customer areas remain clean, organized, and welcoming.
• Implement marketing and merchandising updates, including promotional materials, signage, device displays, and pricing changes.

What you will need

• High School Diploma required.
• 2+ years of retail experience required; wireless, specialty retail, or big box experience preferred.
• Strong communication skills, both verbal and written.
• Demonstrated ability to support training and guide team members.
• Solid business acumen and understanding of retail performance metrics.
• Self‑motivated with the ability to work in a fast‑paced environment.
• Flexible schedule, including weekends and occasional travel as needed.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
• Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

As part of our retail team, you won’t just sell phones and plans, you’ll build relationships. You’ll guide guests through decisions with patience and expertise. You’ll create moments that turn first‑time visitors into lifelong customers.

We’re expanding rapidly across the country, bringing in‑person support and personalized service to more communities than ever before. That growth means opportunity for leadership development, skill‑building, and career progression.