Assistant Retail Manager

POP MART; Braintree (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401k

Health insurance

PTO leave

Paid sick leave

Job summary

POP MART in the United States is seeking an Assistant Store Manager to support all in-store operations and customer facing tasks. You will oversee opening and closing, ensure standards, and report to the Store Manager.

You will lead Brand Associates, enhance the customer experience, manage visual merchandising or inventory, and drive sales of key products while working flexible hours.

Qualifications

• Retail experience with customer-facing responsibilities.
• At least 2 years of store leadership in retail.
• Strong ethics, values, integrity, and trust.
• Ability to work independently in ambiguous environments.

Responsibilities

• Lead a team of Brand Associates to set expectations and develop talent.
• Act as manager on duty delivering results while ensuring positive customer and employee experience.
• Maintain a clean, safe store environment for customers, employees, and products.
• Drive sales performance and meet KPIs like store conversions and transaction values.
• Support marketing events and in-store activities.

Skills

Customer engagement

Store leadership

Data-driven

Adaptability

Ethics and integrity

Education

High School Diploma

Job description

POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.

Job Overview

We are in search of an Assistant Store Manager with previous experience to help in supporting with all operational and customer facing task in store. This person will be responsible for store opening and closing operations, ensuring that all store operations are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and will be an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager. The position reports to & receives functional guidance from the Store Manager.

What You Will Achieve

• Manage a team of Brand Associates setting expectations, goals, and develop talent
• Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience
• Maintain a clean, organized, and safe store environment for customers, employees, and store products
• Focused on providing positive customer and employee experience
• Set high store standards that reflects company brand image, values, and culture
• Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information
• Support company on marketing events such as in store events, Pop-up events, conventions, new store openings
• Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed
• Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends
• Drive sales of company key products such as Blind boxes, MEGA, and accessories
• Must be able to work flexible hours including nights, weekends, holidays

Visual Merchandising & Inventory Management (1 or the other depending on store size)

• Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls
• Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
• Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs
• Works closely with Inventory ASM to determine BOH and warehouse inventory levels
• Required to work specific days of the week depending on Visual/Inventory Management responsibilities
• Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.

Qualifications:

• Retail industry knowledge, skills, and abilities
• Confident and comfortable engaging customers to deliver great customer experience
• More than 2 years of store leadership experience in retail
• High level of ethics, values, integrity, and trust
• Experience working independently in an ambiguous environment with minimal supervision.
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
• Ability to adapt to a fast-paced environment and implement new standardization directives
• High School Diploma
• Must be 18 years old or older
• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, etc.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, new experiences, etc.

You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.