Retail Assistant Store Manager

Pop Mart Group; Brea (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Family leave

Job summary

POP MART is seeking an Assistant Store Manager in the United States to lead store operations, open/close procedures, and deliver exceptional customer experiences. You will guide a team, uphold store standards, and drive sales while ensuring safety and operational excellence.

The role requires willingness to work nights, weekends, and holidays, with opportunities to contribute to marketing events and in-store initiatives across locations.

Qualifications

• Minimum 2+ years of store leadership in retail.
• Ability to lift up to 50 lbs and perform physical tasks.
• Strong customer service orientation and communication skills.
• Comfortable working nights, weekends, and holidays.
• Ability to use data and metrics to inform decisions.

Responsibilities

• Manage a team of Brand Associates and set expectations.
• Act as the on-duty manager and ensure smooth store operations.
• Maintain a clean, organized, and safe store environment.
• Drive sales and meet KPIs such as conversion and dollars per transaction.
• Support in-store events and marketing initiatives.
• Collaborate with Visual Merchandising and Inventory teams.

Skills

Retail leadership

Customer engagement

Data-driven

Flexibility

Ethics & integrity

Education

High School Diploma

Tools

POS systems

Inventory software

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Opportunity Overview

We are in search of an Assistant Store Manager to contribute to our continuous expansion across the United States. This person will be responsible for store opening and closing operations, ensuring that all store operations in the store are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and are an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager. The position reports to & receive functional guidance from the Store Manager.

What You Will Achieve:

• Manage a team of Brand Associates setting expectations, goals, and develop talent
• Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience
• Maintain a clean, organized, and safe store environment for customers, employees, and store products
• Focused on providing positive customer and employee experience
• Set high store standards that reflects company brand image, values, and culture
• Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information
• Support company on marketing events such as in store events, Pop-up events, conventions, new store openings
• Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed
• Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends
• Drive sales of company key products such as Blind boxes, MEGA, and accessories
• Must be able to work flexible hours including nights, weekends, holidays

Visual Merchandising & Operation (1 or the other depending on store size)

• Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls
• Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
• Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs
• Works closely with Inventory ASM to determine BOH and warehouse inventory levels
• Required to work specific days of the week depending on Visual/Inventory Management responsibilities
• Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.

Qualifications:

• Retail industry knowledge, skills, and abilities
• Ability to lift large boxes up to 50 lbs.
• Confident and comfortable engaging customers to deliver great customer experience
• More than 2 years of store leadership experience in retail
• High level of ethics, values, integrity, and trust
• Experience working independently in an ambiguous environment with minimal supervision.
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
• Ability to adapt to a fast-paced environment and implement new standardization directives
• High School Diploma
• Must be 18 years old or older
• You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.

Physical Requirements:

• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift)
• Ability to bend, kneel, reach, and climb ladders or step stools safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)
  

What We Offer:

• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

The job description is not intended to be a comprehensive list of the duties, responsibilities, and requirements of the position. Any duties, responsibilities, and requirements may change without notice.

POP MART is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. The requirements laid out in this job description are representative of the physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions by contacting na.employeerelations@popmart .com.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**All sensitive personal data associated with this application will be used strictly for selection purposes and will be treated confidentially.

***As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.