Assistant Restaurant Manager- SB Fenway

Shy Bird; Massachusetts; On-site; USD 60,000 - 80,000; Full time

Job summary

An aspirational and accessible neighborhood restaurant group is seeking an Assistant Manager to lead with a strong focus on hospitality and guest relations. This role offers a unique opportunity to work closely with management to achieve operational, financial, and cultural goals while providing professional growth for team members. The ideal candidate will model the highest standards of service, create memorable guest experiences, and contribute to a positive work environment. Join this innovative restaurant group and play a key role in strengthening community ties through exceptional dining experiences.

Qualifications

• Experience in hospitality management with a focus on guest service.
• Ability to train and develop service teams effectively.

Responsibilities

• Manage daily FOH operations and ensure high service standards.
• Cultivate memorable guest experiences and support catering operations.

Skills

Hospitality

Service Management

Team Development

Guest Relations

Operational Management

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Tools

OpenTable

Excel

Job description

Assistant Manager- Shy Bird Fenway

We are an aspirational and accessible neighborhood restaurant group, offering affordable and approachable food & beverage paired with sincere hospitality. We want to provide a meaningful employee experience that provides for all team members and offers professional growth for those who seek it. We firmly believe in the role of restaurants in strengthening communities and positively impacting the lives of our employees and guests.

Scope & General Purpose: The Assistant Manager role at Shy Bird offers exposure to many aspects of leading in the restaurant with a strong focus on hospitality, service, and guest relations. The Assistant Manager will work closely with the management to execute on operational, financial, and cultural goals.

Schedule: 5 Days per Week Including Nights and Weekends. Average 50 hours per week.

Areas of Responsibility:

• Daily Management of FOH departments
  • Ongoing training
  • Steps of service
  • Opening and closing checklists
• Development of service team
• Always model the highest standards of service and hospitality through sense of urgency and guest connection
• Create memorable guest experiences
• Review and adjust OpenTable in alignment with business volume
• Make floor maps, adjust staffing thoughtfully
• Execute the training and growth of new hires, utilizing different resources at Shy Bird, communicate needs to General Manager & Operations Manager
• Assist in upholding FOH expectations including pace, relentless prioritization of guests, and table stakes menu knowledge
• Contribute to nightly management log used to continually refine operations and guest experience
• Handle paid outs, deposits, and tips, log into excel sheets
• Support catering operations as needed

Guest & Event Responsibilities:

• Cultivate guest experiences, both in the restaurant and off-premise, that are reflective of Shy Bird values, hospitality, and product offerings
• Create new regulars every day by introducing yourself….let the leadership team know!