Assistant Restaurant Manager- Kendall Square

Shy Bird; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a vibrant and community-focused restaurant group as an Assistant Manager. This role offers the opportunity to lead a dedicated team while fostering a culture of hospitality and service excellence. You will be instrumental in creating memorable experiences for guests and supporting the development of your team. With a focus on operational and financial goals, you will work closely with management to enhance service standards and contribute to a positive dining environment. If you are passionate about the restaurant industry and eager to make a difference, this position is perfect for you.

Qualifications

• Experience in hospitality and service management is essential.
• Strong leadership skills to train and develop team members.

Responsibilities

• Oversee daily management of front-of-house departments.
• Cultivate memorable guest experiences and ensure high service standards.
• Support training and growth of new hires and manage operational tasks.

Skills

Hospitality

Service Management

Team Development

Guest Relations

Operational Management

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Tools

OpenTable

Excel

Job description

Assistant Manager- Shy Bird Kendall Square

We are an aspirational and accessible neighborhood restaurant group, offering affordable and approachable food & beverage paired with sincere hospitality. We want to provide a meaningful employee experience that provides for all team members and offers professional growth for those who seek it. We firmly believe in the role of restaurants in strengthening communities and positively impacting the lives of our employees and guests.

Scope & General Purpose: The Assistant Manager role at Shy Bird offers exposure to many aspects of leading in the restaurant with a strong focus on hospitality, service, and guest relations. The Assistant Manager will work closely with the management to execute on operational, financial, and cultural goals.

Schedule: 5 Days per Week Including Nights and Weekends. Average 50 hours per week.

Areas of Responsibility:

• Daily Management of FOH departments
  • Ongoing training
  • Steps of service
  • Opening and closing checklists
• Development of service team
• Always model the highest standards of service and hospitality through sense of urgency and guest connection
• Create memorable guest experiences
• Review and adjust OpenTable in alignment with business volume
• Make floor maps, adjust staffing thoughtfully
• Execute the training and growth of new hires, utilizing different resources at Shy Bird, communicate needs to General Manager & Operations Manager
• Assist in upholding FOH expectations including pace, relentless prioritization of guests, and table stakes menu knowledge
• Contribute to nightly management log used to continually refine operations and guest experience
• Handle paid outs, deposits, and tips, log into excel sheets
• Support catering operations as needed

Guest & Event Responsibilities:

• Cultivate guest experiences, both in the restaurant and off-premise, that are reflective of Shy Bird values, hospitality, and product offerings
• Create new regulars every day by introducing yourself….let the leadership team know!