Assistant Restaurant Manager- Grand Island NY 4755

Clark Holdings, Inc. / Tim Hortons; Buffalo (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Join a leading Tim Hortons franchise as an Assistant Restaurant Manager in Buffalo, NY. You will play a key role in managing restaurant operations, supporting team development, and ensuring success in customer service. This full-time position requires food service management experience and leadership skills to foster a respectful team environment.

Qualifications

• At least 12 months of previous food service management experience.
• Strong problem-solving, organization, and time management skills are essential.
• Excellent knowledge of Tim Hortons products and procedures.

Responsibilities

• Manage restaurant operations and oversee customer service team members.
• Lead by example in demonstrating positive customer service behaviors.
• Conduct regular store walk-throughs to enhance customer experience.

Skills

Problem-solving

Organization

Time management

Interpersonal skills

Communication

Education

High school diploma or GED

ServSafe Manager Certification

Job description

Assistant Restaurant Manager- Grand Island NY 4755

Join to apply for the Assistant Restaurant Manager- Grand Island NY 4755 role at Clark Holdings, Inc. / Tim Hortons

Assistant Restaurant Manager- Grand Island NY 4755

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Join to apply for the Assistant Restaurant Manager- Grand Island NY 4755 role at Clark Holdings, Inc. / Tim Hortons

Experience the excitement of a rewarding career as an Assistant Restaurant Manager at Clark Holdings Inc., a Tim Hortons franchisee in Western New York! Join our dynamic team and immerse yourself in an engaging role. As a Restaurant Manager, you'll not only enhance your skills, but also enjoy delivering exceptional service and making a real impact in the fast-paced world of quick food service.

We are seeking experienced an experience and dedicated Assistant Restaurant Manager with a passion for quick food service to join our team at the location 2366 Grand Island Blvd on Grand Island. In this role, you will have the opportunity to empower and lead your team, ensuring exceptional guest experiences. We foster a respectful team environment and prioritize open communication and understanding when managing our team members.

Summary/Objective

Reporting to the District Supervisor, the Assistant Restaurant Manager is responsible for managing

restaurant operations at our franchise owned Tim Hortons restaurant(s). This includes overseeing Customer Service Team Members, facilities, and equipment to ensure that our high standards around people, product, cleanliness, and exceptional customer service are consistently met. In the absence of General Restaurant Manager, the Assistant Restaurant Manager also manages Bakery Team Members, Shift Leaders, Shift Supervisors, and Shift Managers.

The following job description generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Minimum Job Entry Requirements

High school diploma or GED (must be at least 18 years of age)

Minimum of 12 months previous food service management experience

ServSafe Manager Certified

Strong problem-solving, organization, and time management skills

Excellent knowledge of Tim Hortons products and procedures

Action and results-oriented mindset

Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening

Excellent communication skills (written, verbal, composure)

Possess a valid driver's license and car insurance

Willingness to travel and work at any of our Tim Hortons locations

Responsibilities & Tasks

Customer Service:

Lead by example in demonstrating and reinforcing positive customer service behaviors

Respond to customer service complaints, resolving problems, and turning negative situations into positive ones

Assist in scheduling staff to maintain high Tim Hortons standards throughout the day

Conduct regular store walk-throughs to gain the customer's perspective and ensure an exceptional customer experience

Be flexible on the floor to troubleshoot and address any issues as needed

People Management

Pre-screen, interview, hire and promote high-quality employees to fill various openings

Support the restaurant's training program and ensure employees have the necessary tools and support

Supervise and manage performance of employees, ensuring alignment with company policies and taking corrective action when necessary

Motivate and meet with employees regularly to ensure company goals and objectives are met

Stay updated on health and safety regulations and employment legislation

Provide ongoing performance feedback

Follow progressive discipline steps when necessary, consulting with the District Supervisor and Human Resources before terminating any employee

Driving Sales

Ensure proper merchandising of products and maintain sufficient inventory levels

Promote the principles of REV standards and implement staff incentives for improved performance

Evaluate and focus on areas requiring greater performance from employees

Operational Analysis

Maintain a productive and safe work environment, following all company operating, food safety, security, health and safety, and employment standards

Manage inventory levels and ensure proper yields from all products

Monitor food flow and equipment maintenance to serve safe food to customers

Responsible for various tasks, such as completing reports, weekly ordering, inventory, and analyzing key performance indicators

Stay informed of new information through available resources

Monitor and promptly respond to company email messages

Physical Demands And Working Environment

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed in busy restaurant environment with frequent interruptions and tasks.

Physical: Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from <5 - 50 lbs.; to operate office equipment and cash register system requiring repetitive

hand movement and fine coordination including use of a computer keyboard and electronic devices; occasional exposure to cold/freezing below temperatures and high heat temperatures, and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

Other: Regular and predictable attendance is an essential function of this job. Open availability is required, which includes weekdays, weekends, and holidays. This role involves working a minimum of 5, 10-hour shifts. (50 hours per week.)

This job description in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time.

Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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