Assistant Restaurant Manager

Dunkin'; Town of Texas (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Dunkin' is seeking an Assistant Restaurant Manager in Wisconsin to support the Restaurant Manager, lead shifts, and ensure smooth daily operations. You will drive guest satisfaction, uphold brand standards, and manage team performance within franchise policies.

Responsibilities include coordinating brand training, scheduling, and handling inventory and safety compliance while fostering a positive guest-focused culture and profitable operations.

Qualifications

• Experience leading teams in a fast-paced hospitality environment.
• Ability to train, coach and develop staff for performance and growth.
• Strong guest-focused mindset with a tendency to deliver friendly experiences.

Responsibilities

• Support the Restaurant Manager in daily operations and lead shifts when needed.
• Lead team meetings and coordinate with the Restaurant Manager.
• Oversee Brand Training programs, schedule, train, certify team and shift leads.
• Ensure brand standards, recipes and systems are followed; maintain guest satisfaction.
• Manage safety, sanitation, and compliance with laws; uphold cleanliness and food safety.
• Support budget controls, inventory, labor scheduling, and supplier orders.

Skills

Leadership

Team motivation

Guest service

Training

Time management

Communication

Safety & sanitation

English fluency

Financial management

Analytical thinking

Job description

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team.

They performs all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable topline sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members


• Lead team meetings, along with Restaurant Manager


• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff Ensure Brand standards, recipes and systems are executed Create and maintain a guest focused culture in the restaurant Review guest feedback results and implement action plans to drive improvement Communicates restaurant priorities, goals and results to restaurant team members Execute along with RM, new product rollouts including training, marketing and sampling where applicable Execution of Point of Purchase instore set up per Brand standards Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws Control costs to help maximize profitability Completion of inventory on a periodic basis as determined by Franchisee Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards Support RM in assigning staff and deployment


• Support to RM in completion of supplier and other vendor orders


• Conduct self-assessments and corresponding action plans


• Ensure restaurant budget is met as determined by Franchisee Manages cash overshort in restaurant and ensures team members are following franchisee's cash management


• Engages with Dunkin' Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members


• Assist team and shift lead performance appraisal process


• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills


• Fluent in spoken and written English


• Basic math and financial mament Previous leadership experience in retail, restaurant or hospitality


• Good analytical skills and business acumen


• Works well with other in a fun fast paced team environment


• Ontime, demonstrates honesty and positive attitude


• Willingness to learn and embrace change


• Ability to train and develop a team Guest focused


• Time Management


• Motivating others

Physical Demands/Working Conditions:

• Standing on feet


• Repetitive motion including bending, stooping and reaching


• Lifting packages (if applicable)


• Wearing a headset (if applicable)


• Working in a small space

O 2020 DD IP fiolder I.LC. All rights reserved. This template is proviileil to Dunkin' franchisees to help then design humild resource programs for their cmployees. Franchisees are not required to use it and reinain solely responsible for designing and inplementing their own human resource programns, niinning their day to day

operations, and for complying with all applicable laws.