Assistant Restaurant Manager

Rojo Caliente Restaurants Inc; Reno (NV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Uniforms provided

Paid vacation days

Meal discounts

Advancement opportunities

Job summary

Qdoba is seeking an Assistant Restaurant Manager in Reno to lead daily restaurant operations in collaboration with the Restaurant Manager. The role emphasizes people development, guest service, and brand alignment to deliver exceptional dining experiences.

The position focuses on training, coaching, and performance management while ensuring compliance with policies and food safety standards, and driving profitable growth through catering and service excellence.

Qualifications

• Experience in supervising restaurant staff and hiring
• Developing and coaching employees to improve performance
• Ensuring compliance with labor laws and brand standards

Responsibilities

• Assist RM and partner on increasing catering sales
• Develop internal candidates for management and Team Leader positions
• Manage restaurant operations in conjunction with the RM or in their absence
• Ensure guest service and food quality meet brand standards and regulatory requirements
• Monitor costs and adherence to budget and restaurant goals
• Identify trends and implement action plans for improvement
• Foster a people- and guest-centric culture with focus on training and development
• Respond to guest questions and resolve complaints professionally

Skills

Customer Focus

Dealing with Ambiguity

Functional/Technical Skills

Learning on the Fly

Listening

Problem Solving

Time Management

Job description

About this position

Description: If you're a positive, burrito-loving, high performer and a born leader, then we want to talk to you! As the Assistant Restaurant Manager, you'll enjoy the following work-related perks: uniforms provided, paid vacation days, meal discounts, and advancement opportunities.

POSITION SUMMARY: The Assistant Restaurant Manager is responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements:

• Monitors staffing levels; recruits and selects employees to talent and job profiles
• Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed
• Assigns activities and tasks
• Assist RM and partner on increasing catering sales
• Identifies and develops internal candidates for management and Team Leader positions
• Treats employees with respect and dignity and regularly recognizes and rewards employees
• Complies with all state and federal labor laws and regulations
• Manages daily activities to achieve excellence in restaurant operational performance
• Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience
• Reviews practices and modifies as needed to continuously improve the guest experience
• Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery
• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service
• Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
• Identifies trends and implements action plans for improvement
• Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth
• Considers cost/benefit impact of financial decisions and works to protect the brand
• Monitors costs and adherence to budget and restaurant goals
• All other assigned task.

The Assistant Restaurant Manager will help to support the company by maintaining an outstanding work environment through leadership, direction, training, and development.

At Qdoba, we bring flavor to peoples’ lives. This means we highly value the diversity, and flavor, our employees bring to the table.

Physical Requirements:

• May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds.
• May be required to operate/access equipment at standard heights while walking or standing during entire shift.
• Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls.
• Must be willing to work a variety of shifts, sometimes exceeding beyond eight hours, based on operating hours.
• Must be able to work weekends and holidays.

POSITION COMPETENCIES:

Organization

• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Position

• Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

REASONABLE ACCOMMODATION:

Applicants with disabilities may be entitled to reasonable accommodation under federal law, state law, and local laws. Qdoba will make reasonable accommodations to allow qualified individuals with a disability, or in relation to certain religious beliefs or observances, to enjoy equal opportunities and to perform the essential functions of the job. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

Benefits:

• Medical, Dental, Vision & 401k for eligible employees
• PTO (including vacation, & holiday)
• Flexible Schedules
• FREE DAILY MEAL
• Promotional Opportunities

QDOBA takes pride in carefully selecting talented people and mixing them together to discover amazing flavors. We value the diversity that all our employees bring to the table and the new flavors they bring to our team. Employment decisions and rewards recognize job accountabilities, business needs, and performance merit without regard to age, gender, race, religious affiliation, Veteran status, sex, gender identity, sexual orientation, disability, or any other protected classification recognized by applicable federal, state, or local law.