Assistant Restaurant Manager

Hickory Tavern; Hickory (NC); On-site; USD 38,000 - 46,000; Full time

Job summary

Hickory Tavern in Hickory, NC seeks an Assistant Manager to support the General Manager in delivering excellent guest service and leading a dedicated team. You will help manage daily operations, scheduling, inventory, and staff development to drive profitability and a welcoming atmosphere.

The role requires flexibility for varied shifts, weekends, and holidays, with a focus on hospitality, teamwork and adherence to standards. Join a neighborhood-focused team that values community and growth.

Qualifications

• 2–4 years in hospitality or restaurant industry, including 1–2 years in a supervisory or management role.
• Deep understanding of daily restaurant operations: scheduling, labor, inventory, budgeting, guest relations.
• ServSafe Certification or equivalent food safety training required or must be obtained.

Responsibilities

• Coordinate efforts between the front of the house and the back of the house.
• Coaches, counsels and discipline employees on performance, service and attendance issues.
• Ensures that each customer receives outstanding service by providing a customer friendly environment and handling complaints, reporting to GM and District Manager as needed.
• Maintains merchandising standards, display presentation, signing standards and monitors inventory levels.
• Plans and assigns daily goals, tasks and assignments; ensures proper completion through follow-up.
• Adheres to all Company policies and procedures.
• Manages all accounting tasks including cash handling, deposits, payroll data, and revenue reporting.
• Attends required meetings and performs other duties assigned by the General Manager.

Skills

Team leadership

Guest relations

Operations knowledge

Tools

POS systems

Microsoft Excel

Cloud-based tools

Job description

Description

Join the Hickory Tavern Team – Where Great Food, Sports, and Community Come Together

At Hickory Tavern, we’re more than just a restaurant, we’re a neighborhood gathering spot where guests come to enjoy craveable food, cold drinks, and the excitement of game day. Since 1997, we've been the Carolinas' go-to destination for families, friends, and sports fans alike. Whether you're looking for a part-time gig or a long-term career, we offer a fun, supportive environment where you can grow, connect, and truly make an impact. Come as you are, we’re made for everyone.

Summary

The Assistant Manager is responsible for assisting the General Manager of the restaurant in establishing and maintaining customer service. The position is responsible for the various tasks involved in the overall operation of a store including measuring business trends, maximizing sales/profitability by developing staff and by controlling expenses, shortages and all aspects of sales, merchandising, inventory control and genuine heartfelt hospitality. Must be flexible to work varying hours and shifts, including early mornings, late nights, weekends, and holidays.

Essential Functions

• Coordinates efforts between the front of the house and the back of the house.
• Coaches, counsels and discipline employees on performance, service and attendance issues.
• Ensures that each customer receives outstanding service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service. Report on any customer complaints to the General Manager as well as the District Manager.
• Maintains all merchandising standards, display presentation, signing standards and monitor inventory levels.
• Plans and assigns daily goals, tasks and assignments. Assure proper completion through follow-up.
• Maintains adherence to all Company policies and procedures.
• Manages all accounting tasks including management of funds (count drawer in the morning, take deposits to the bank, take cash out from servers, balance funds at closing), receiving (check in shipments and put away), inventory (place orders) and payroll (figure labor yield and percentage and communicate such to the District Manager).
• Any other duties assigned by the General Manager.
• Report to required meetings.

Requirements

Qualifications

• 2-4 years in the hospitality or restaurant industry, including 1-2 years in a supervisory or management role, with a proven ability to lead teams, develop talent, and drive performance.
• Deep understanding of daily restaurant operations. Scheduling, labor and inventory management, budgeting, guest relations, and adherence to food safety and HR standards.
• Proficient in POS systems, Microsoft Office (Excel, Outlook), and cloud-based tools; ServSafe Certification or equivalent food safety training required or must be obtained.