Assistant Restaurant Leader - Philadelphia, PA

Raising Cane's Chicken Fingers; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Restaurant Leader to enhance restaurant operations and uphold high standards. This role involves managing daily activities, hiring and training staff, and ensuring exceptional customer service. The ideal candidate will thrive in a fast-paced environment, balancing multiple responsibilities while fostering a positive team culture. If you're energetic, detail-oriented, and passionate about the restaurant industry, this opportunity is perfect for you to make a significant impact in a dynamic setting.

Qualifications

• 3+ years of restaurant or retail management experience required.
• Detail-oriented and organized to manage multiple priorities.

Responsibilities

• Support the Restaurant Leader in daily operations and uphold standards.
• Manage cash handling, onboarding, and performance of crewmembers.

Skills

Detail-oriented

Organizational skills

Analytical skills

Written communication

Verbal communication

Problem-solving

Flexibility

Self-driven

Team collaboration

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Company Description

Job Description

Your Role at Raising Cane’s:

The Assistant Restaurant Leader is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in all areas of restaurant operations.

The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.

Your Impact and Responsibilities

Purpose of the position:

• Hires and terminates all hourly, non-management crewmembers
• Owns the onboarding, status change and payroll process for all hourly crewmembers
• Creates crewmember work and training schedules
• Manages the performance of all hourly crewmembers (e.g. development, coaching, redirective communication and documentation, and other performance management tasks)
• Acts as manager on duty and opens and closes the restaurant
• Manages cash handling and ensures accountability

General to the role:

• Enforces Raising Cane’s policies and standards
• Executes shift management meeting Raising Cane’s operations and safety standards
• Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
• Deploys crewmembers during a shift
• Provides exemplary customer service
• Utilizes reward and recognition program for the crewmembers in the restaurant
• Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
• Ensures cleanliness of the restaurant and ensures the facility is in good working order
• Completes other duties as assigned

Qualifications

Requirements for Success:

• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills
• Able to work effectively and efficiently both independently and collaboratively
• Able to recognize and analyze problems, set goals, create plans and convert plans into action to solve problems
• Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
• Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
• 3+ years of restaurant or retail management experience
• New restaurant opening experience preferred
• Must be 18 years of age or older
• High school diploma or equivalent required, some college preferred
• Possess a valid driver’s license