Assistant Restaurant Leader

Raising Cane's; Norfolk (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the restaurant sector is seeking an Assistant Restaurant Leader to support daily operations and uphold high standards of service and safety. In this dynamic role, you will be responsible for managing crewmember performance, handling cash, and ensuring the restaurant remains clean and efficient. The ideal candidate is detail-oriented, energetic, and possesses strong communication skills. This position offers a unique opportunity to thrive in a fast-paced environment while contributing to a positive team culture. If you are self-driven and ready to take the next step in your career, this role is perfect for you.

Qualifications

• Ability to manage multiple priorities effectively.
• Strong analytical and communication skills.

Responsibilities

• Support the Restaurant Leader in daily operations.
• Manage cash handling and enforce restaurant standards.
• Provide exemplary customer service and manage crewmember performance.

Skills

Detail-oriented

Organizational skills

Analytical skills

Written communication

Verbal communication

Microsoft Office (Excel, Word, Outlook)

Tools

Microsoft Office

Job description

The Assistant Restaurant Leader is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in all areas of restaurant operations.

The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.

Purpose of the position :

• Hires and terminates all hourly, non-management crewmembers
• Owns the onboarding, status change and payroll process for all hourly crewmembers
• Creates crewmember work and training schedules
• Manages the performance of all hourly crewmembers (e.g. development, coaching, redirective communication and documentation, and other performance management tasks)
• Acts as manager on duty and opens and closes the restaurant
• Manages cash handling and ensures accountability
• Enforces Raising Cane’s policies and standards
• Executes shift management meeting Raising Cane’s operations and safety standards
• Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
• Provides exemplary customer service
• Utilizes reward and recognition program for the crewmembers in the restaurant
• Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
• Ensures cleanliness of the restaurant and ensures the facility is in good working order
• Completes other duties as assigned

Requirements for Success :

• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills
• Able to work effectively and efficiently both independently and collaboratively
• Able to recognize and analyze problems, set goals, create plans and convert plans into action to solve problems
• Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
• Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training