Bar Manager

Four Seasons Hotels and Resorts; Chicago (IL); On-site; USD 76,000 - 86,000; Full time

Job summary

Four Seasons Hotels and Resorts seeks an Assistant General Manager for its Chicago property. The role demands excellence in guest services and operational management, ensuring smooth daily operations in line with Four Seasons' high standards. Ideal candidates will exhibit strong leadership and extensive knowledge in food and beverage service, alongside the ability to thrive in a luxury setting.

Benefits

401(k) Retirement Plan including Employer Matching Program

Comprehensive health benefits

Exclusive discount and travel programs

Complimentary Dry Cleaning for Employee Uniforms

Qualifications

• 1+ years of previous Luxury Hotel Restaurant management experience.
• Strong knowledge of food & beverage service and operations.
• Requires reading, writing, and oral proficiency in English.

Responsibilities

• Ensure guest satisfaction and financial success.
• Train and evaluate employees in the restaurant.
• Manage labor and operating expenses.
• Cultivate relationships with guests.

Skills

Food and beverage product knowledge

Strong problem solving skills

Beverage knowledge

Flexible scheduling.

Education

College degree in hotel/restaurant management

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

About the role

The Assistant General Manager will ensure maximum guest satisfaction and financial success through providing exceptional service and attention to guests and colleagues alike. They will plan, organize, direct and control the work of employees in Adorn Restaurant and Bar + Mile High Cocktail Club. They will be responsible for coaching, disciplining, and celebrating the team with a high focus on training and development. The Assistant GM will maintain consistency in daily operations in absence of the Restaurant General Manager and be responsible for internal and external communications with guests and colleagues.

What you will do

• Select, train, evaluate, lead, motivate, coach, and discipline employees in Adorn Restaurant and Bar to ensure that established cultural and core standards are met.

• Assist Restaurant GM with establishing the long-term strategic planning for the Restaurants operation.

• Manage labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control while focusing on creative revenue generation solutionsto maximize profit.

• The ability to be visible in the operation, recognize, nurture and maintain relationships with regular guests as well as cultivate relationships with new patrons to ultimately increase loyalty as a key business driver.

• Excellent food and beverage product knowledge spanning all areas.

• Assist Restaurant GMin leading the bar and cocktail program.

• Participate in planning, organizing and executing of the Restaurants Marketing Plans and its events.

• Communicate with team members to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.

• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.

• Create and nurture a Great Place to Work for All.

• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

• Work harmoniously and professionally with co-workers and supervisors.

• Assist with the service of food to guests.

• Assist in making dining reservations and seating of guests.

• Ensure proper table set-up and make minor adjustments as needed.

• Assist with set-up and cleaning of operational areas.

• Assists with responsibilities and duties in the absence of ordue to heavy volume in other areas of the Resort

• Perform other tasks or projects as assigned by management.

What you bring

• College degree preferably specializing in hotel/restaurant management or equivalent experience is required.

• Have 1+ years of previous Luxury Hotel Restaurant management experience. Michelin starred environment desirable.

• Knowledge of Chicago and surrounding areas, highly desirable, however not required.

• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.

• Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.

• Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.

• Strong beverage knowledge with Sommelier certificate.

• Ability to multi-task in a high volume and demanding environment.

• Requires ability to operate computer equipment and other food & beverage computer systems.

• Strong problem solving skills, ability to handle difficult situations and guests.

• Requires reading, writing and oral proficiency in the English language

What we offer:

• Compensation: $76,000 - $86,0000

• Energizing Employee Culture where you are encouraged to be your true self!

• Comprehensive learning and development programs to help you elevate your craft.

• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay

• 401(k) Retirement Plan including Employer Matching Program

• Inclusive and diverse employee engagement & recognition events all year-round.

• Exclusive discount and travel programs with Four Seasons

• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

• And so much more!

Schedule & Hours

• Full Time

• PM Operation focused

• Flexibility to work early mornings, evenings, weekends and holidays.

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels & Resorts by visiting us below:

Instagram: @FSChicago

Twitter: @FSChicago

Facebook: https://www.facebook.com/FourSeasonsHotelChicago/

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/

Learn More About Who We Are: We Are Four Seasons

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2153.

Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf