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Assistant Resort Manager

Pet Paradise

Plano (TX)

On-site

USD 69,000 - 87,000

Full time

7 days ago

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Job summary

A pet care facility in Plano, Texas is seeking an Assistant Resort Manager to oversee daily operations and manage staff. The ideal candidate has 1-2 years of supervisory experience, strong leadership skills, and is comfortable working with pets. Key benefits include complimentary pet services and ongoing training. This role requires a passion for animal care and excellent communication abilities.

Benefits

Complimentary Pet Day Camp

30 Days of Complimentary Pet Boarding

Discounted Veterinary Care

Paid Time Off

401(k) with company match

Health, Dental, and Vision Insurance

Qualifications

1-2 years experience in management or supervisory role.
Ability to manage and motivate staff.
Experience in conflict resolution.

Responsibilities

Oversee daily operations of the resort.
Manage resort staff scheduling and labor.
Train and develop team members.

Skills

Leadership

Communication

Collaboration

Conflict Resolution

Detail-oriented

Education

High school diploma or GED

Tools

Microsoft Office Suite

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Description

WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding and the benefits we offer are top notch! If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics. We offer career development for you and our hourly resort team members including our management training program “Unleashed Leadership Academy”, Grooming Academy to become a Groomer, and Canine training roles. You will benefit from ongoing training and have the opportunity to continually enhance and diversify your skills to open doors to other fulfilling pet careers within our company. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed.

Overseeing daily operations of the resort by maintaining standards of conduct, cleanliness, and safety
Managing resort labor, which may include but not be limited to creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours to align with business needs
Communicating recruitment needs to operations management and HR, and interviewing, hiring and onboarding new resort employees
Supervising, training and coaching team members on company standards, policies and procedures, while also identifying high performers and developing them for growth within the company
Motivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a safe, clean, fun atmosphere
Fostering open communication throughout the resort, including with regional and corporate teams, regarding resort operations, as well as partnering with regional maintenance crew on any building issues
Supporting new and current team members with completion of required courses and other training
Documenting and delivering employee corrective actions and terminations, when necessary
Maintaining appropriate inventory of supplies, performing walk-throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligations
Maintaining excellent customer service metrics such as Net Promoter Score (NPS) and reviews on Google and other social media sites
Speaking with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern
Developing methods and procedures to increase sales, promote new business, retain current customer base, and attract new customers
Performing resort opening and/or closing duties, and other tasks as assigned
Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive “off” days from week to week
Working onsite at the resort at least 3-4 weekend days per month and on holidays

Qualifications To Be An Assistant Manager

One to two years’ experience in a supervisor or management role
Strong leadership, communication, and collaboration skills including the ability to guide, direct, and motivate employees
Ability to resolve conflict and negotiate with others
Detail-oriented and focused on results, including a desire to ensure all goals are met or exceeded
Ability to develop and train staff, build relationships and utilize skills of staff most appropriately
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Comfortable working in front of house and back of house roles within the resort
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
Valid driver’s license and working motor vehicle

Required Education And Experience

High school diploma or GED; or 1-2 years related experience and/or training; or equivalent combination of education and experience
Prior leadership experience in retail, restaurant, hospitality operations or similar
Previous experience in animal care or other related fields preferred
Basic skills with common computer software, including Microsoft Office Suite
Prior experience with staffing and training preferred

Perks & Benefits

Complimentary Pet Day Camp – Bring your dog with you to work!
30 Days of Complimentary Pet Boarding (non-holidays)
On-demand pay with DailyPay
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off
401(k) with company match
Health, Dental and Vision Insurance

About Pet Paradise

Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in eleven states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Other

Job function

Job function
Management and Manufacturing
Industries
Hospitality

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