Assistant Residential Operations Manager

K Komfort Heating & Cooling; Town of Grafton (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer-provided life/AD&D insurance

401(k) with company match

Paid time off

Paid holidays

Short-Term Disability Coverage (2027)

Growth-oriented culture

Job summary

K Komfort Heating & Cooling is seeking an Assistant Residential Operations Manager in Wisconsin to support daily operations, diagnose and repair residential HVAC systems, and provide technical coaching to the team. You will collaborate with the Residential Operations Manager, dispatchers, technicians, and installers to ensure efficient service delivery and high customer satisfaction.

The role requires technical expertise, problem-solving, coaching abilities, and strong attention to detail.

Qualifications

• High school diploma or GED; technical HVAC training preferred.
• EPA 608 (Type II) certification.
• Minimum of 3 years of experience in residential HVAC repair/installation.
• Strong diagnostic and problem-solving abilities.
• Excellent communication with customers and team members.

Responsibilities

• Assist daily operations and administrative tasks for the residential team.
• Develop and implement training programs to boost technician confidence.
• Coach peers on HVAC procedures and troubleshooting.
• Diagnose and repair residential and light commercial HVAC systems per specs.
• Perform routine maintenance and safety checks on systems.
• Document service findings and parts used in service software.
• Educate customers on operation, maintenance, and potential improvements.
• Participate in on-call rotation for after-hours service.
• Adhere to safety codes and company standards; support ongoing training.

Skills

HVAC troubleshooting

Customer communication

Team coaching

Education

High school diploma

EPA 608 Type II certification

Technical HVAC training

Tools

Manifolds

Combustion analyzers

Multimeters

Leak detectors

Airflow measurement tools

Job description

Job Summary:

The Assistant Residential Operations Manager will work closely with the Residential Operations Manager, Dispatcher, Service Technicians, and HVAC Installers-Residential to assist with daily operations and administration, technical questions, and training programming. This role is also responsible for diagnosing, repairing, and maintaining residential HVAC systems and assisting other team members with technical questions. This role requires technical expertise, problem-solving skills, coaching abilities, and attention to detail to ensure that systems operate efficiently and effectively. The technician will interact with homeowners and business owners to explain issues and solutions, ensuring customer satisfaction as well as building confidence in other team members through technical support. Minimum of 3 years of experience.

Job Summary:

The Assistant Residential Operations Manager will work closely with the Residential Operations Manager, Dispatcher, Service Technicians, and HVAC Installers-Residential to assist with daily operations and administration, technical questions, and training programming. This role is also responsible for diagnosing, repairing, and maintaining residential HVAC systems and assisting other team members with technical questions. This role requires technical expertise, problem-solving skills, coaching abilities, and attention to detail to ensure that systems operate efficiently and effectively. The technician will interact with homeowners and business owners to explain issues and solutions, ensuring customer satisfaction as well as building confidence in other team members through technical support. Minimum of 3 years of experience.

Key Responsibilities:

• Assist the Residential Operations Manager with daily operations and administration tasks.
• Work together with the Residential Operations Manager to build and implement efficient training programming to help build confidence in the Service Technicians and HVAC Installers-Residential.
• Coach and train other team members with technical questions, basic walkthrough procedures in HVAC, and common culprits that technicians may face in the field.
• Diagnose and repair residential and light commercial HVAC systems, including electrical, refrigerant, combustion, and airflow issues, in line with manufacturer specifications and company standards.
• Perform routine and preventative maintenance (cleanings, inspections, filter changes, tune-ups) to improve system reliability, efficiency, and safety.
• Use testing equipment (manifolds, combustion analyzers, multimeters, leak detectors, airflow measurement tools) to perform acceptance tests and verify proper system operation after work is completed.
• Accurately document service findings, work performed, parts used, and recommendations in the company's service software.
• Communicate clearly to customers to explain issues found, present repair and replacement options, and answer questions in a professional, courteous manner.
• Educate customers on proper system operation, basic maintenance, and potential improvements (e.g., higher efficiency equipment, indoor air quality products, smart thermostats).
• Maintain a clean, organized job site and keep service vehicles properly stocked, inventoried, and presentable.
• Participate in an on-call rotation to respond to after-hours emergency service requests.
• Follow company safety procedures and all applicable codes and standards; comply with OSHA and other safety requirements while working in homes and on ladders, roofs, and confined spaces.
• Engage in ongoing training and continuing education to stay current with technology, codes, and company processes.

Qualifications:

• High school diploma or GED; technical school training in HVAC preferred; college degree a plus.
• EPA 608 (Type II) certification.
• Minimum of 3 years of experience in residential HVAC repair and installation.
• Strong knowledge of HVAC systems, tools, and equipment.
• Excellent problem-solving and diagnostic skills.
• Ability to communicate effectively with customers and team members.
• Valid driver's license and good driving record; ability to meet driving requirements for company vehicle.
• Ability to work independently and manage time effectively.

Physical Demands and Cognitive Requirements:

• Physically capable of performing tasks requiring lifting 50+ pounds, standing, and bending.
• Physically capable of working on 30 foot ladders.

Company Benefits:

• Health, dental, and vision insurance.
• Employer provided life/AD&D insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Coming in 2027: Employer provided Short-Term Disability Coverage.
• Growth-oriented work culture.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.