Assistant Residential Health Club Manager

ZipRecruiter; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company is seeking an Assistant Health Club Manager to support the daily operations of a Gym/Pool facility. This role includes managing team communication, ensuring compliance with safety protocols, and assisting in facility management. Candidates should be prepared to maintain high standards of customer service and teamwork.

Qualifications

• Must possess certifications from StarGuard Elite (CPR, AED, First Aid) within 90 days.
• 3 to 5 years of experience in customer service or lifeguard services industry.

Responsibilities

• Assist with managing day-to-day operations of the facility.
• Serve as the point of contact for team members in the absence of the Health Club Manager.
• Maintain communication with the Health Club Manager for operational updates.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or Equivalent

Bachelor's Degree or Equivalent

Job description

Job Description

SUMMARY

As an Assistant Health Club Manager, you will help organize, schedule, and provide direct daily support to the Gym/Pool Facility. In this role, you will assist the Health Club Manager in ensuring that team members can effectively prevent and respond to aquatic emergencies, as well as enforce facility policies with a focus on stellar customer service. You will be a senior point of contact in escalated situations and will report to the Health Club Manager with operations updates in their absence.

ESSENTIAL DUTIES

• Complete projects and tasks assigned by the Health Club Manager by set deadlines.
• Maintain a prompt and reliable line of communication with the Health Club Manager.
• Consult with the Health Club Manager and request approval for anything that may significantly impact the facility, its operations, or relations with contractors.
• Assist in managing scheduling for the facility.
• Serve as the point of contact/escalation for all team members and in the absence of the Health Club Manager.
• Assist in managing day-to-day operations of the facility.
• Assist in managing and ensuring consistency of employee disciplinary processes, including timely resolution and documentation.
• Assist in collecting unpaid balances from facility members.
• Perform other related duties as assigned.

QUALIFICATIONS

Minimum

• High school diploma or equivalent required.
• Work a minimum of 3 days a week with at least 1 day of weekend availability.
• Must possess (or obtain within the first ninety days of employment) required certifications through StarGuard Elite (CPR, AED, and First Aid).

• Possess or be in the process of receiving a bachelor's degree or equivalent.
• Three to five years of relevant experience in customer service or lifeguard services industry.

Physical

• Ability to operate all necessary equipment and move or lift up to 50 pounds.
• Ability to assist in water rescue situations.

Our company is an at-will employer, meaning either party may terminate employment at any time, with or without cause or notice.

We are committed to equal employment opportunity and do not discriminate against employees or applicants based on legally protected classes, including but not limited to race, gender, age, disability, or medical conditions.