Assistant Resident Services Manager - Dallas, TX

YRH - PACKSIZE LLC; United States; Sur place; USD 89 000 - 109 000; Plein temps

Avantages offerts par ce poste

Medical benefits

401(k) plan

Paid time off

HSA/FSA

Life insurance

Disability insurance

EAP

Résumé du poste

Packsize in Dallas, TX is seeking an Assistant Resident Services Manager to oversee the Resident Service Engineers, ensuring installation, maintenance and top-tier support at customer sites. You’ll coordinate daily activities and help develop the team while upholding safety standards.

This role requires a engineering-related degree and 3+ years in service engineering or automation, plus 1-3 years in leadership.

Qualifications

• Bachelor’s degree in engineering, technical studies, business management, or related field.
• 3+ years in service engineering, maintenance, automation, or tech support.
• 1-3 years in team lead or supervisory roles preferred.

Responsabilités

• Supervise and support a team of Resident Service Engineers.
• Coordinate daily service activities, schedules, and workload.
• Provide technical and operational guidance at customer sites.
• Onboard, coach, and train new and existing team members.
• Build strong customer relationships through responsive service.

Connaissances

Team leadership

Customer service

Windows OS

Mechanical troubleshooting

Project coordination

Formation

Bachelor's degree in engineering

Outils

Microsoft Office

Excel

PowerPoint

Description du poste

Job Description: Assistant Resident Services Manager - Dallas, TX

About Packsize

Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet.

About the Role

We are seeking a highly motivated Assistant Resident Services Manager to support the management and development of our Resident Services team. This role assists in overseeing Resident Service Engineers who provide installation, maintenance, and technical support for Packsize equipment at customer locations. The Assistant Manager will help ensure exceptional customer service, operational efficiency, team development, and adherence to safety standards while working closely with internal departments and key customer accounts.

What You’ll Do

• Assist in supervising and supporting a team of Resident Service Engineers.
• Coordinate daily service activities, schedules, workload distribution, and labor utilization.
• Support Resident Service Engineers at customer site and provide technical and operational guidance.
• Assist with onboarding, coaching, and training of new and existing team members.
• Build and maintain strong customer relationships through responsive service and communication.
• Collaborate with Engineering, Software, Quality, and Operations teams to address customer and equipment issues.
• Help review project requirements and support the definition of equipment and service scope.
• Monitor service performance metrics and assist in driving continuous improvement initiatives.
• Ensure compliance with Packsize and customer safety policies and procedures.
• Assist with inventory, parts management, and service documentation.
• Support customer escalations and work with leadership to resolve issues effectively.
• Prepare and confidently communicate Root Cause Analyses (RCAs) to customers and leadership.
• Prepare reports, update records, and complete administrative duties as assigned.
• Travel to customer locations as needed to support team members and customers.
• Participate in after-hours, weekends, and shift coverage as required in a 24/7 operational environment.

What You’ll Bring

• Bachelor’s degree in engineering, Technical Studies, Business Management, or related field preferred; equivalent experience considered.
• 3+ years of service engineering, maintenance, automation, or technical support experience.
• 1-3 years of team lead, supervisory, or people management experience preferred.
• Strong customer service and relationship management skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Working knowledge of Windows operating systems and standard business applications.
• Strong mechanical and technical troubleshooting skills.
• Ability to interpret technical drawings, manuals, and operational documentation.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to work collaboratively across departments and support customer-focused solutions.
• Valid driver’s license and clean driving record.
• Ability to lift up to 50 pounds and perform physical activities associated with field service work, including standing, walking, climbing, bending, and carrying materials.

Travel Requirements

Travel is expected to be approximately 15-20%, depending on business and customer needs. This includes local and/or overnight travel.

What We Offer

The salary range for this role is $88,600- $108,600 USD; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to the role being offered, associated responsibilities, prior work experience, education/training, and any special skills.

• medical, dental, and vision coverage
• a 401(k) retirement plan
• Paid Time Off
• Health Savings and Flexible Spending Accounts (HSA/FSA)
• life and disability insurance
• Employee Assistance Program (EAP) to support your overall well-being
• critical illness
• hospital indemnity
• accident
• legal/ID theft protection

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

Packsize creates and maintains more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. At Packsize, packaging is much more than a box. It's about delivering what's right, for our customers, for their customers, and for our planet.