Assistant Resident Manager

The Moinian Group; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A luxury property management group in New York City seeks an energetic Assistant Resident Manager to oversee a residential property with over 500 units. The ideal candidate will coordinate maintenance, manage tenant move-ins and move-outs, and uphold property standards. This position requires excellent organizational skills, customer service experience, and the ability to thrive under pressure. The successful candidate will have at least 4 years of experience in property management and handyman roles, ensuring an efficient and well-maintained environment for residents.

Qualifications

• 4+ years' experience as an Assistant Resident Manager.
• 3+ years of handyman experience.
• HVAC repairs and maintenance experience preferred.

Responsibilities

• Coordinate with teams to process and resolve maintenance requests.
• Prepare units for tenant move-ins and move-outs.
• Complete move-in apartment walkthroughs and inspections.

Skills

Customer service

Organizational skills

Attention to detail

Communication skills

MS Office (Word/Excel)

Job description

Manhattan based property Management Group, managing a luxury portfolio of residential properties, is looking for a highly skilled, hands‑on, energetic and detail‑oriented Assistant Resident Manager for a luxurious, fully occupied residential property of 500+ units.

The successful candidate must have a proven record of managing a high volume of apartment turns, work orders, common areas and building improvement projects, while working with a large team of on‑site vendors and 3rd party employees. Driving results, timeliness, organization, quality of work and superb technical knowledge to supervise and direct handymen are a must to succeed in this position.

Core Responsibilities

• Coordinate with Maintenance, Concierge and Property Management to process, schedule and resolve all maintenance requests (work orders), within 24 hours of receipt.
• Determine supply needs and submit orders.
• Determine and maintain inventory levels for supplies.
• Prepare units and coordinate tenant move‑ins and move‑outs according to company policy.
• Schedule and complete move‑in apartment walkthroughs according to company policy, completing and filing all necessary documentation.
• Schedule and complete move‑out apartment inspections according to company policy, completing and filing all necessary documentation.
• Complete apartment turns and get units ready for prospect tours within 3‑5 days of vacancy.
• Ensure the highest level of cleanliness, maintenance and presentation at all property spaces; in‑unit, common spaces, amenities, exterior.
• Highest level of customer service and interpersonal skills.
• Responsible for the proper maintenance and upkeep of all critical systems and mechanical equipment.

General/Administrative

• Data entry as needed.
• Responsible to complete ad‑hoc projects as needed (update spreadsheets, forms, information packages, enter invoices etc.).

Violations

• Responsible for ensuring through proactive management that no violations are issued on the asset.
• In the rare case of a violation issued, directs and manages all steps required to cure and remove within 24 hours.

Position Requirements

• 4+ years' experience as an Assistant Resident Manager.
• 3+ years of handyman experience.
• HVAC repairs and maintenance experience preferred.
• Strong MS Office skills (emphasis on Word/Excel).
• Handyman experience 3+ years.
• Sharp eye for detail and a relentless pursuit for excellence.
• Exceptional customer service and communication skills.
• Strong organizational skills.
• Ability to remain calm and thrive under pressure in a fast‑paced environment.