Assistant Rental Coordinator, Community Aide (NCS) - Baltimore City Recreation and Parks

baltimorecity; Baltimore (MD); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Prescription drug

Dental benefits

Vision benefits

Optional life insurance

AD&D insurance

FSA plans

Wellness programs

Support groups

Workshops

Job summary

Baltimore City Department of Recreation & Parks is seeking a Community Aide (Assistant Rental Coordinator) to support the Rental Program at Cylburn Arboretum and the Rawlings Conservatory under the Rental Coordinator. The role handles rentals, contracts, and client interactions for events in the department.

The incumbent will coordinate proposals, tours, and meetings, with supervision of event staff. Evening and weekend work is required; a valid MD driver’s license and background checks apply.

Qualifications

• Associate degree and 3 years event planning; 5 years weddings or special events may substitute.
• Must be available to work evenings and weekends.
• Must pass drug and alcohol test.
• Must have reliable transportation and a valid Maryland Class C noncommercial driver’s license.
• Strong oral and written communication skills and customer service experience.

Responsibilities

• Sales, coordination and contracts for rentals and events; provide facility tours.
• Make and/or take calls, sell event spaces and equipment.
• Handle reservations; discuss client requirements and prepare proposals.
• Direct and arrange meetings and events of various sizes.
• Supervise event staff and ensure quality of service during events.

Skills

Customer service

Oral communication

Written communication

Evenings/weekends availability

Education

Associate degree

5 years weddings/special events experience may substitute

Job description

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$15.00- $30.00 Hourly

Starting Pay:

$22.00 Hourly

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

Baltimore City Department of Recreation & Parks is seeking to hire a Community Aide (Assistant Rental Coordinator). Assistant Rental Coordinator will serve the Department of Recreation & Parks supporting the Rental Program at Cylburn Arboretum and the Rawlings Conservatory under the guidance of the Rental Coordinator.

Essential Functions

• Sales, coordination and contracts for rentals and special events; provide facility tours.
• Make and/or take potential customer calls, and sell event spaces, rooms, tables, chairs, and other equipment
• Follow all standard policies and procedures in handling reservations. Meet with clients to discuss their requirements for the event, such as number of guests, appropriate size of room and costs and prepare proposals as needed.
• Direct, coordinate and arrange for meetings and special events of various sizes.
• Work with day and evening groups and banquet businesses including weddings, rehearsal dinners, luncheons, dinners, receptions, dances, anniversary events, business and club meetings, family reunions, holiday parties and all meeting functions.
• Supervise event staff during events to ensure the quality of service for every event; including scheduling of event staff in advance.
• Serve as the primary contact between contractors, clients, organizers and organizations to ensure smooth execution of all functions supporting the programs and events.
• Attend to any problems or challenges that may arise during an event or any complaints concerning services provided promptly and to the client's satisfaction; prepare reports as needed.
• Ensure safety of clients, vendors, and guests; address issues as they arise. Assist with coordination of annual marketing event(s) for venues. Manage/oversee social media accounts.

Minimum Qualifications

• Must be available to work evenings and weekends.
• Must possess the ability to deal with the public in a courteous manner, use independent judgment in certain situations, think and act quickly in an emergency. Must be able to pass a drug and alcohol test.
• Must be at least 18 years of age and have reliable transportation - a valid noncommercial Class C motor vehicle operator's license is required.
• Must have above average oral and written communication skills and be comfortable providing customer service and interacting with people.
• Associate degree and 3 years planning special events. 5 years of experience planning weddings or special events may substitute for degree requirements.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Licenses, Registrations, and Certificates

Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver's permit . PROVISIONAL DRIVER'S LICENSES ARE NOT ACCEPTABLE.

NOTE

YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER'S LICENSE WITH THE APPLICATION AT THE TIME OF APPLYING.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.

Financial Disclosure

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service,