Assistant Regional Service Manager

Milton Rents; City of Syracuse (NY); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Paid time off & holidays

Medical, dental & vision

Disability & life Insurance

Competitive retirement plan

Tuition reimbursement

Supplemental offerings & discounts

Employee referral program

Job summary

Milton Rents is seeking an Assistant Regional Service Manager to oversee multiple service locations and lead our equipment rental operations to new heights. The role pays $85,000-$115,000 with bonus eligibility and offers comprehensive benefits.

The ideal candidate will manage daily workflow, maintain a multimillion-dollar rental fleet, ensure equipment availability, and drive safety, efficiency, and customer satisfaction across locations.

Qualifications

• Bachelor’s degree or equivalent experience.
• 7–10+ years of progressive leadership experience, including multi-unit P&L responsibility.
• Proven track record in sales leadership, customer service, and team development.
• Industry experience in equipment rental, construction services, or industrial operations is a strong plus.
• Strong business acumen and proficiency in Microsoft Office and operational systems.
• Excellent communication, negotiation, and problem-solving skills.
• Valid driver’s license with a clean driving record.
• Extensive travel to Milton Rents branch locations.

Responsibilities

• Assist the Regional Service Manager with organizing and managing daily workflow.
• Help identify and prioritize shop issues and concerns.
• Exhibit positive and effective interaction with customers, fellow employees, Management and Equipment manufacturers.
• Uphold safety practices and standards.
• Ensure company practices, procedures, and policies are in place and followed.
• Uphold safety commitments, policies, and procedures established by Milton Rents.
• Manage the maintenance and repair of a multimillion-dollar Rental Fleet.
• Assure that the equipment is available as required to meet both rental and customer needs.
• Inspect and evaluate equipment after maintenance and repairs.
• Perform safety and operational checks of Rent Ready equipment.
• Manage and oversee all parts ordering to ensure timely repairs on rental and customer equipment.
• Handle any customer related issues involving the operation, functionality, safety, and condition of all equipment.
• Work with equipment vendors on problems that do arise and try to come to fast accurate solutions to those problems.
• Organize, communicate, and delegate responsibilities and priorities to ensure the successful operation of the Parts and Service departments at all locations.
• Influence and promote customer satisfaction, service, and support.
• Develop and maintain effective parts and service department processes to ensure customer satisfaction.
• Engage in performance management by conducting performance evaluations, coaching, counseling, and disciplinary action as needed.
• Manage training schedules and assist in the development of Service Technicians.
• Communicate with and hold employees accountable to performance expectations.
• Create, drive, and support a safety culture within the Parts and Service Departments.
• Promote a positive work environment for all employees to succeed.

Skills

Leadership

Sales leadership

Customer service

Team development

Operational acumen

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Overview

Are you astrategic service leaderwith a passion for driving growth, building high-performing teams, and delivering exceptional customer experience?Milton Rentsis looking for a dynamic Assistant Regional Service Managerto oversee multiple service locations and lead our equipment rental operations to new heights.

Pay Range: $85,000 - $115,000 depending on experience. This is a bonus eligible position.

Benefits Include:

• Paid Time Off + 8 company paid holidays
• Medical, Dental and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Additional supplemental offerings and discount programs
• Employee Referral Program

Responsibilities

What You’ll Do:

• Assist the Regional Service Manager with organizing and managing daily workflow
• Help identify and prioritize shop issues and concerns.
• Exhibit positive and effective interaction with customers, fellow employees, Management and Equipment manufacturers.
• Uphold safety practices and standards.
• Ensure company practices, procedures, and policies are in place and followed
• Uphold safety commitments, policies, and procedures established by Milton Rents.
• Manage the maintenance and repair of a multimillion-dollar Rental Fleet.
• Assure that the equipment is available as required to meet both rental and customer needs.
• Inspect and evaluate equipment after maintenance and repairs.
• Perform safety and operational checks of “Rent Ready” equipment.
• Manage and oversee all parts ordering to ensure timely repairs on rental and customer equipment.
• Handle any customer related issues involving the operation, functionality, safety, and condition of all equipment.
• Work with equipment vendors on problems that do arise and try to come to fast accurate solutions to those problems.
• Organize, communicate, and delegate responsibilities and priorities to ensure the successful operation of the Parts and Service departments at all locations
• Influence and promote customer satisfaction, service, and support.
• Develop and maintain effective parts and service department processes to ensure customer satisfaction.
• Engage in performance management by conducting performance evaluations, coaching, counseling, and disciplinary action as needed.
• Manage training schedules and assist in the development of Service Technicians.
• Communicate with and hold employees accountable to performance expectations.
• Create, drive, and support a safety culture within the Parts and Service Departments.
• Promote a positive work environment for all employees to succeed.

Qualifications

What We’re Looking For:

• Bachelor’s degree or equivalent experience.
• 7–10+ years of progressive leadership experience, includingmulti-unit P&L responsibility.
• Proven track record insales leadership,customer service, andteam development.
• Industry experience inequipment rental,construction services, orindustrial operationsis a strong plus.
• Strong business acumen and proficiency inMicrosoft Officeand operational systems.
• Excellent communication, negotiation, and problem-solving skills.
• Valid driver’s license with a clean driving record
• Extensive travel to and from Milton Rents branch locations

Milton Rents offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you’re looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton Rents can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.

Milton Rents is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.