Assistant Recreation Facility Supervisor

City of Westminster, CO; Westminster (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

City of Westminster, CO is seeking an Assistant Recreation Facility Supervisor to support the Recreation Supervisor in managing day-to-day operations of a multi-function recreation facility. The role involves supervising staff, coordinating programs, and ensuring excellent guest service across facilities like weight room and event spaces.

Requirements include a bachelor’s degree (or equivalent experience) and progressive experience in facility operations or customer service.

Qualifications

• Bachelor’s degree or higher required; or two years of college plus relevant experience considered.
• Progressive experience in facility operations or customer service preferred.
• Strong guest service and leadership capabilities expected.

Responsibilities

• Assist in facility supervision including locker rooms, weight room, meeting/activity room, and other facilities.
• Oversee daily facility operations and maintain discipline in recreation areas.
• Provide public relations, explain information to facility users, and assist at front desk or control areas.
• Manage daily cash controls, opening/closing the facility, and ensuring clean, safe conditions.
• Assist in training and supervising recreation staff and coordinating scheduling.

Skills

Customer service

Leadership

Communication

Emergency response

Education

Bachelor’s degree or higher

Five years progressive experience in facility operations or customer service

Tools

Office software

Job description

The Assistant Recreation Facility Supervisor position assists the Recreation Supervisor with the day-to-day administration and supervision of recreation facilities, involving coordination, planning, and direction of personnel and guests of a multi-function recreation facility, including weight room, recreation programs, special events and other leisure facilities. Performs a variety of functions including maintaining a high level of guest service as well as support adult soccer leagues. Once trained, employees must be able to perform with minimal supervision in a fast-paced leisure facility environment.
The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.

For more information about the city and what it is like working for the city of Westminster, please visit: Employment | Westminster, CO

Opportunity Timeline:

• Posting closes: November 9 at 8:30AM MST
• Screening Interview: Thursday November 16
• Panel Interview: Tuesday November 23
• Conditional Job Offer and Backgrounds: November/December
• Start Date: Tentatively December

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service – People – Integrity – Respect – Innovation – Teamwork). This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational and informational services and resources; and acquiring, developing and maintaining first-class parks, facilities, open space and recreational trails. This position works towards the accomplishment of the Departments mission: Together we create exceptional opportunities for a vibrant community with a commitment to nature, wellness and literacy.

Every employee is accountable to:

• Demonstrate a high level of guest service; encourage others to focus on the guest; foster an environment where guest service is a priority
• Communicate with guests to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate guest feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
• Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty, and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support and promote change; demonstrate flexibility, and take calculated risks when appropriate
• Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES

Citywide

- Every employee in this position is accountable to:

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses, and target areas for personal self-development
• Demonstrate initiative in performing job tasks
• Exhibit problem-solving skills leading to sound judgment and quality decisions
• Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
• Communicate effectively with individuals and groups using clear and concise verbal and written communications
• Demonstrate accountability for work, and take ownership in job performance
• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

Job Specific

Every employee in this position must be able to demonstrate the following:

• Knowledge of current guest service and business practices, using office equipment and computer software
• Excellent skills in guest/host relations
• Working knowledge of recreation operations and philosophy
• Ability to effectively handle emergency situations such as fire alarms and injuries
• Follow established guidelines concerning facility operations such as usage policies, emergency procedures, personnel supervision, revenue receipt, and accounting
• Learn routine office procedures such as typing, filling out and processing forms, and supplying membership information, as well as cash drawers
• Establish and maintain effective working relationships with co-workers and other City staff
• Act in a leadership role, and direct and supervise a variety of staff
• Make decisions recognizing established procedures and practices, and to use resourcefulness and tact in meeting new situations and/or problems
• Recognize possible perpetrators of criminal activity (including those of a sexual nature) and take appropriate action
• Knowledge or experience in the operation of standard office equipment including the personal computer, telephone, copy machine, and cash drawers
• Familiarity with Microsoft Windows and recreation software

Leadership/Supervisory

Every employee in this position is accountable to:

• Foster a participatory organizational climate that is open, positive, reinforcing, and supportive
• Encourage employees to be accountable for their work and take ownership in what they do
• Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals, even when the decision may be unpopular to some Leader
• Demonstrate collaboration and conflict resolution skills with other departments and employees
• Help employees to see the value of developing their skills, and assist them in eliminating barriers to their development; encourage employees to step outside of their comfort zone to develop their skills
• Provide meaningful, timely employee feedback and appraisals, and effectively address employee performance problems
• Effectively supervise, mentor, and motivate in a team environment

Essential Job Functions, Duties, Responsibilities, and Tasks

1. Assist in facility supervision including locker room facilities, weight room, meeting/activity room, and other facilities which may be indoor or outdoor
2. Responsible for recreation center operations while on duty, and responsible for maintaining discipline in recreation areas
3. Perform public relations, explain and provide information to facility users, and may be assigned to work the front counter or other control areas
4. Responsible for daily cash controls, opening or securing the facility as assigned by the Recreation Supervisor and assisting in maintaining facilities in a clean, neat, and safe manner
5. Maintain regular and punctual attendance

Other Duties and Responsibilities

1. Conduct facility tours for potential new guests
2. Monitor participants and activities in the facility
3. Assist in the training of newly hired facility staff
4. Conduct regularly scheduled staff and supervision of meetings
5. Oversee scheduling and coordination of facility staff
6. Oversee and manage associated contracts and purchase orders
7. Assist in monitoring budget performance and preparation of annual budget
8. Attend required number of City of Westminster training sessions
9. Work closely with City contractors and the Facilities Maintenance division

Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City's discretion.

Education, Experience, Skills, Formal Training, Licenses, and Certifications

Required

• Bachelor’s degree and one (1) year of progressive experience in facility operations or customer service
• In lieu of a bachelor’s degree, two (2) years of college courses or a minimum of five (5) years of progressive experience in facility operations or customer service will be considered
• Maintain a valid driver’s license and safe driving record throughout employment
• Must possess or be able to obtain a CPR and Standard First Aid Certificate within 90 days of employment

Preferred

• Experience in recreation facilities

Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.

Physical Requirements

Work requires sufficient physical stamina and strength to:

• Frequently sit, stand, and walk through a multilevel high-use public facility; may run to address an emergency situation
• Occasionally squat, bend, kneel, twist, and crawl to perform daily inspection of recreation facility; occasionally climb, balance, and reach over head and below shoulder to assist staff in performing regular maintenance and inspection at elevated heights on ladders and Genie lifts
• Occasional light and firm grasp to use hand tools and other equipment; frequent fine manipulation to perform minor repair on recreational equipment
• Frequent near acuity to perform office tasks and projects; occasional far acuity to observe activity in facility for safety hazards or problems; constant hearing to interact with guests and staff, and recognize trouble outside of view
• Occasional lifting of up to 50 pounds to assist in the set up of table and chairs; occasional carrying of up to 50 pounds up to 100 feet to stock supplies, equipment; occasional pushing and/or pulling of up to 50 pounds to assist in moving equipment and supplies around facility for set up
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

WORKING CONDITIONS

Work is constantly performed indoors with occasional outdoor activity to supervise scheduled recreational activities and events. Indoor and outdoor work is performed in a high public use, multilevel recreation facility where loud noise and multiple events and activities at one time may cause a distraction. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.

Required Materials and Equipment

Cash drawers, personal computers, keyboards, typewriters, calculators, telephones, PA systems, copy machines, and other standard office equipment, hand tools, AED, recreational equipment, general fitness equipment, gloves, and pocket masks.

PRE-EMPLOYMENT REQUIREMENTS

• Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification
• Drug screen
• Physical
• Must be legally entitled to work in the United States