Assistant Property Manager - Phoenix, AZ Full Time | Clifton on 7th

Knightvest Residential; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Property Manager to provide essential support in property management. This dynamic role involves overseeing daily operations, handling financial transactions, and ensuring exceptional customer service. The ideal candidate will have a strong background in leasing and management, with a focus on resident satisfaction and community standards. Join a company that values integrity and fosters a culture of excellence, where your contributions will make a significant impact on residents' lives and community success.

Qualifications

• Minimum one year of residential leasing, sales, or management experience preferred.
• Experience supervising employees is preferred.

Responsibilities

• Handle collections, post rents, and prepare financial reports.
• Assist with evictions and utility cutoffs for delinquent rents.
• Maintain resident files and address billing questions.

Skills

Customer Service Skills

Financial Statement Understanding

Problem-Solving Skills

Communication Skills

Attention to Detail

Education

Bachelor's Degree

Tools

OneSite

ALN

Microsoft Office Suite

Job description

Assistant Property Manager - Phoenix, AZ

The Assistant Manager is a dynamic position that provides key office support in all areas of property management. They assist in managing the day-to-day operations of the community and are passionate about exceeding resident expectations and delivering exceptional customer service.

At Knightvest, our greatest investment is in our talent. We foster a corporate culture centered on character, attracting and retaining top performers who value customer service. We believe in the Golden Rule—treat others as we wish to be treated—and uphold integrity as a core value. Having fun and joining our team means becoming part of the best!

Duties and Responsibilities

1. Handle collections and fees, post rents, process invoices & payables, and prepare all financial reports.
2. Lead rent collection efforts, especially with delinquent residents.
3. Assist the Manager with evictions and utility cutoffs for delinquent rents.
4. Support the Manager with the property’s budget management.
5. Oversee the renewal process, including setting renewal rates, creating and delivering renewal notices, and reviewing lease renewals and addendums.
6. Maintain all resident files and handle billing questions, move-outs, notices, lease cancellations, and evictions.
7. Address resident concerns promptly.
8. Ensure all required permits are current (multifamily license, pool/spa, boiler, etc.).
9. Process forms, reports, and administrative tasks efficiently.
10. Ensure the community’s appearance and physical standards meet company guidelines through daily inspections.
11. Schedule and monitor maintenance activities and inspect the maintenance shop monthly with the Lead Maintenance.
12. Assist Leasing Consultants with inquiries and community tours for prospective residents.
13. Review rental applications, lease paperwork, and addendums.
14. Handle escalated resident concerns professionally.
15. Maintain a positive customer service attitude at all times.
16. Inspect move-in/move-out processes with residents.
17. Review notices to vacate to determine cause and recourse.

Requirements

1. Bachelor’s degree preferred but not required.
2. Minimum one year of residential leasing, sales, or management experience preferred.
3. Understanding of financial statements and reports.
4. Experience supervising employees is preferred.
5. Superior customer service skills, including managing difficult tenants.
6. Strong knowledge of fair housing laws.
7. Excellent attention to detail, organization, and problem-solving skills.
8. Effective verbal and written communication skills.
9. Ability to manage conflicting priorities and adapt daily.
10. Flexibility to work weekends, evenings, and holidays.
11. Experience with OneSite and ALN is preferred.
12. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).