Assistant Property Manager II - Serra Mesa

Liberty Military Housing; Oceanside (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to serving military families by providing well-maintained homes in vibrant communities. As an Assistant Property Manager, you will play a vital role in ensuring resident satisfaction through exemplary service and effective management of daily operations. This position offers the chance to grow your career while contributing to a mission that positively impacts the lives of military families. With a strong emphasis on professional development, you will have access to over 150 hours of training annually, fostering a culture of collaboration and camaraderie. If you're ready to make a difference, this is the opportunity for you.

Benefits

Medical/Dental/Vision Insurance

401k Retirement Plan with company match

Employee Stock Ownership plan

Incentive Bonus Program

Paid Holidays

Paid Sick Leave

Paid Vacation

Qualifications

• 2+ years of residential property management experience required.
• Proficient in Microsoft Office and property management software.

Responsibilities

• Assist District Manager with daily operations of residential community.
• Responsible for bookkeeping, resident relations, and staff supervision.

Skills

Customer Service Skills

Bookkeeping

Communication Skills

Interpersonal Skills

Multi-tasking

Education

High School Diploma

Fair Housing Certification

Tools

Microsoft Office (Word, Excel)

Yardi

Payscan

Job description

Overview

Liberty Military Housing – Own your passion forservice!

At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes ininviting communitiesacross the United States. We take great pride in our highly trained team of professionals.With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another’s diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We’re always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you’re ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

Responsibilities

A Day in the Life of an Assistant Property Manager:

As a Liberty Military Housing Assistant Property Manager, you will be responsible for assisting the District Manager with the day-to-day operations of a multi-family residential community. Your responsibilities will include resident relations, customer service follow up, supervision of on-site personnel and various administrative functions. Your role requires effective customer service skills, the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing’s quality customer satisfaction standards.

An Assistant Property Manager'sResponsibilities include, but not limited to:

• Directly responsible for the bookkeeping of the community, including paying bills, creating and receiving purchase orders, change orders, processing of A/P, A/R, delinquencies, collections, and invoicing.
• Assisting the District Manager with the community budget and achievement of operational and financial goals.
• Assists with various duties, including training, coaching and supervision of office staff.
• Collection of outstanding rents, prepares and sends delinquency and balance due letters to residents.
• Maintains accurate records of all bookkeeping transactions; Adjusts ledgers, prepares and reconciles delinquency reports, verifies/adjusts BAH, and submits write-off packages.
• Provides constant vendor/contractor communications concerning billing and invoicing.
• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
• Assists and mentors Customer Service Representatives and other office staff with duties and resident relations.
• Performs other general office duties, i.e. phones, filing, special projects and assignments, as needed.
• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
• Composing and distributing of correspondence/notices (rent collections, violation notices, reminders, community events, etc.).
• May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure the community is well maintained according to LMH’s quality standards.
• Participates and attend various department or regional meetings, seminars, or work-related events.

• Operate a company or personal vehicle to travel to various locations for work purposes.

Qualifications

What An Assistant Property Manager Needs for Success:

• Position requires 2 or more years of residential property management, supervisory experience preferred.
• Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Fair Housing certification, if not certified, must be obtained within 2 weeks of employment.
• Effective communication and interaction with management team, military partners, co-workers, vendors or residents; sufficient to exchange or convey information and to give and receive work direction.
• Strong customer service and interpersonal skills.
• Ability to multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanour in all interactions, under all circumstances.

• Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart.

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies, as required.
• Knowledge of OSHA laws and regulations.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

What we Provide You:

Liberty Military Housing takes into consideration everything from career development to family matters, and health & wellness. We are committed to offering our team members a wide range of benefits, including the following:

• Medical/Dental/Vision Insurance*
• Life and AD&D Insurance
• 401k Retirement Plan w/company match
• Employee Stock Ownership plan
• Incentive Bonus Program
• 10 Paid Holidays per year
• 40 hours Paid Sick Leave per year**
• 80 hours Paid Vacation per year**

*Medical/Dental/Vision insurance eligible after 30 days of full-time employment.

**Vacation and sick time are based on the employee's hire date.

Pay Range: $28.00 - $34.00 Hourly