Assistant Property Manager (Hampton, Virginia)

Drucker and Falk LLC; Hampton (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading property management company is seeking an Assistant Property Manager in Hampton, VA. The role involves assisting the Property Manager in ensuring community satisfaction, managing resident relations, and maintaining property standards. Ideal candidates will possess strong customer service skills, relevant education, and the ability to work independently. This position offers growth potential along with benefits including health insurance and 401K participation.

Benefits

Paid sick leave

Vacation and holidays

Health insurance

Dental insurance

Life insurance

401K participation

Qualifications

• Must have a 4-year degree or 2-year associates degree.
• 2 years of work experience in retail sales or customer service is preferred.
• Knowledge of apartment rental and collection practices.

Responsibilities

• Manage the community in the absence of the Property Manager.
• Show apartments and process applications for prospective residents.
• Prepare and maintain resident files according to company policies.

Skills

Interpersonal skills

Customer service skills

Sales and marketing skills

Organizational skills

Multi-tasking skills

Written communication skills

Verbal communication skills

Education

4-year Degree

2-year Associates Degree

2 years’ work experience in retail sales or customer related service

Job description

Under the supervision of the Property Manager, the Assistant Property Manager is responsible for assisting in all areas defined as a part of the Property Manager job description. Primary responsibilities include ensuring that the community generates a satisfactory cash flow and that the property is maintained in accordance with Drucker + Falk standards and assures customer satisfaction.

Duties will be performed following company procedures and in accordance with EHO and EEO regulations and guidelines. Perform additional duties as assigned.

Essential Duties and Responsibilities

The Assistant Property Manager should be capable of managing the community in the temporary absence of the Property Manager. This includes being able to perform all functions which are included in the Property Manager’s job description, or as directed by the Property Manager.

• In the absence of the Property Manager, the APM is in charge of the office and shall become responsible for all monies pertaining to the community and must ensure daily bank deposits are made.
• Show apartments and process applications for prospective residents.
• Handle and coordinate all details of move-ins and move-outs.
• Prepare and maintain resident files according to company policies.
• Initiate the lease renewal process and forward completed packets to the Property Manager for approval.
• Process maintenance service requests.
• Actively participate in maintaining good resident relations in the community.
• Prepare weekly traffic / renewal status reports.
• Keep the advertising and websites file up to date.
• Cooperate with other departments within the company.
• Handle any other special assignments which may be given from time to time by the Property Manager or Regional Property Manager.
• If there is more than one Assistant Property Manager at a site, the Property Manager will designate the Assistant Property Manager who will be in charge of the property in the Property Manager’s absence.
• Perform Outreach Marketing as directed by Property Manager / Regional Property Manger.
• Follow-up on prospective rental leads / visitors.
• Process Accounts Payable and Accounts Receivable as instructed.
• Performs other duties as assigned.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external).

Qualifications

Must have one or more of the following :

• 4-year Degree
• 2-year Associates Degree
• 2 years’ work experience in retail sales or customer related service

Other Qualifications :

• Professional Appearance
• Detailed oriented individual with excellent interpersonal skills
• Knowledge of apartment rental and collection practices
• Excellent customer service skills as well as sales and marketing skills
• Organizational and multi-tasking skills
• Ability to work well with others and ability to work independently
• Strong written and verbal communication skills

Certificates, Licenses, Registrations

Current driver's licenses

ARM or CAM preferred

Other Skills and Abilities

Knowledge of Residential Property Management

Position offers outstanding growth potential, paid sick leave, vacation and holidays, health, dental, life insurance, and 401K participation.

Equal Opportunity Employer. Drug-Free Workplace.

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Assistant Property Manager • Hampton, VA, US