Assistant Property Manager - Eastover Ridge

Beyondcharlotte; Charlotte (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as an Assistant Property Manager in a vibrant community! In this role, you'll be at the forefront of leasing apartments and ensuring residents enjoy a seamless living experience. Your responsibilities will include engaging with potential tenants, overseeing property operations, and maintaining excellent resident relations. This position offers the chance to develop your leadership skills while working in a supportive environment. If you're passionate about property management and delivering exceptional customer service, this is the perfect opportunity to grow your career in a thriving community setting.

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development Opportunities

Qualifications

• Associate degree or equivalent experience required.
• 1-4 years of related experience preferred.

Responsibilities

• Leasing apartments and ensuring smooth property operations.
• Managing resident relations and addressing service requests.
• Supervising department employees and maintaining records.

Skills

Problem Solving

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Leadership

Planning/Organizing

Adaptability

Education

Associate degree (AA or AS)

Related experience (1-4 years)

Tools

Rent Manager

Accounting Software

Job description

Assistant Property Manager - Eastover Ridge

As an Assistant Property Manager, you will perform duties associated with leasing apartments to new tenants and ensuring the smooth operation of the property. Your responsibilities will include:

• Performing duties associated with leasing apartments to new tenants.
• Greeting prospects and qualifying them by covering all criteria.
• Recording all telephone and in-person visits on Guest Cards and in Rent Manager.
• Filing guest cards and maintaining them according to established procedures.
• Inspecting models and available units, communicating related service needs to the Assistant Property Manager.
• Demonstrating community and apartment/model features to prospects; closing the sale.
• Securing prospect applications and deposits in accordance with company procedures and Fair Housing requirements.
• Updating availability reports and processing applications for approvals.
• Ensuring apartments are ready for residents to move in on the agreed date.
• Following up on prospects that did not close and attempting to close the sale again.
• Securing new resident signatures on appropriate paperwork prior to move-in and orienting new residents to the community.
• Assisting in monitoring renewals and distributing renewal notices.
• Monitoring advertising effectiveness and gathering information about market competition.
• Representing the company in a professional manner at all times.
• Operating computers programmed with accounting software to record, store, and analyze information.
• Accepting rental payments and posting rents to the computer.
• Complying with federal, state, and company policies, procedures, and regulations.
• Recording collected monies and preparing bank deposit slips on an ongoing basis.
• Ensuring all proper and legal documents are received, verified, and entered into the computer.
• Communicating with Property Managers regarding invoice accuracy and coding.
• Ensuring all invoices are approved, entered, and paid in a timely manner.
• Accessing computerized financial information to resolve vendor and payment disputes.
• Preparing statements of accounting notices for past residents.
• Preparing and reviewing quarterly and year-end reports.
• Providing accounting support to the Property Manager.
• Assisting in lease transactions by typing leases and gathering applicant history.
• Maintaining accurate monthly commission sheets for bonus purposes.
• Assuming Community Manager's duties in the absence of the immediate supervisor.
• Providing general clerical assistance to the community office.
• Updating required reports concerning move-out notices and activities on a daily basis.
• Organizing and filing all applicable reports, leases, and paperwork.
• Proofreading lease paperwork and processing move-ins and move-outs.
• Accepting service requests from residents and routing them to maintenance for prompt processing.

INCOME COLLECTION

• Maintaining accurate resident records and updating daily all rents, deposits, and application fees received.
• Depositing all receipts prior to bank close each day.

RESIDENT RETENTION

• Receiving all telephone calls and in-person visits; listening to resident requests and concerns.
• Completing maintenance service requests and informing the maintenance team.
• Ensuring all maintenance repairs are handled satisfactorily by contacting residents weekly.
• Maintaining open communication with the Property Manager and Maintenance Supervisor.
• Contributing to the cleanliness and curb appeal of the community.
• Assisting in planning resident functions and participating as a host.
• Enforcing community policies.
• Inspecting the community and reporting service needs to maintenance staff.
• Collecting move-out keys and processing tenant move-outs in Rent Manager.

SUPERVISORY RESPONSIBILITIES

Directly supervises employees in the department, carrying out responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving
• Customer Service
• Interpersonal Skills
• Oral Communication
• Written Communication
• Change Management
• Delegation
• Leadership
• Managing People
• Business Acumen
• Cost Consciousness
• Ethics
• Organizational Support
• Strategic Thinking
• Judgment
• Planning/Organizing
• Professionalism
• Quality
• Quantity
• Adaptability
• Dependability
• Initiative
• Innovation

EDUCATION AND/OR EXPERIENCE

Associate degree (AA or AS) from a four-year college or university; or one to four years related experience and/or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Some lifting; typically 25lbs. or less.
• Ability to climb up to four flights of stairs.
• Ability to walk several acres to tour the community.
• Ability to stand for long periods.
• Ability to sit at a desk for long periods.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stress associated with completing tasks in a timely manner.
• Exposure to noise is frequent.
• Exposure to a variety of weather conditions is frequent.

POSITION SUPERVISION

• Employee reports directly to the Property Manager.