Apartment Business Coordinator

General Services Corporation (GSC); Richmond (VA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) Retirement Plans

Rental Discount at GSC properties

Paid Holidays

Paid Vacation

Health Savings Account with Match

Life Insurance

Disability Insurance

Job summary

General Services Corporation (GSC) in the Richmond, VA area seeks an experienced Property Manager to handle administrative and operational tasks for a portfolio of conventional properties. You will support deposits, renewals, inspections, and coordination with property staff to ensure smooth occupancy.

Responsibilities include preparing move-out paperwork, managing the gate card system, bills, and compliance with policies.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Minimum 2 years working knowledge as Property Manager of Conventional properties.
• Must have command of English language.
• Strong customer service and interpersonal skills.

Responsibilities

• Adhere to safety requirements at all times.
• Process deposits, collections, and lease renewals; manage move-out paperwork.
• Maintain and file documents; assist with audits and reporting.
• Assist in preparing court papers and notices; support property manager duties.
• Monitor and respond to rental verification requests and security deposit inquiries.
• Assist leasing staff with applicant qualification and occupancy processes.

Skills

Sales Abilities

Supervision & Motivation

Interpersonal Skills

Problem-solving

English Proficiency

Attention to Detail

Team Collaboration

Customer Service

Education

High school diploma or equivalent

Property Manager experience (2+ years)

Tools

MRI

Excel

Job description

Description

General Services Corporation (GSC) has been in the business of providing multifamily housing since 1975. It is our belief that employees are core to the Company’s continued success and that the Company and its employees must embrace common guiding principles in order to realize that success.

General Services Corporation (GSC) has been in the business of providing multifamily housing since 1975. It is our belief that employees are core to the Company’s continued success and that the Company and its employees must embrace common guiding principles in order to realize that success. The Company’s guiding principles are trust, honesty, integrity, and ethical conduct. Sensitivity and responsiveness to our residents and employees are necessary to the growth and long-term success of the Company and its employees. Employees must be willing to make a commitment to these same principles, without compromise.

We Expect Every Employee To

• Conduct any and all communications with our customers, prospects, applicants, residents, or coworkers in a manner consistent with the Company’s Customer Service Program and Philosophy
• Ensure adherence to all company policies and procedures

Summary

Responsible for administrative and operational tasks including mail distribution, file maintenance, and office supplies management. Assists with deposits, collections, lease renewals, and property inspections. Prepares move-out paperwork, Manages the gate card system, bills service invoices, and assists with court papers and extermination notifications.

Responsibilities

• Adhere to safety requirements at all times.
• Prepares courier mail for pick up and receives mail from Regional and distributes.
• Checks drop box daily.
• Filing and Maintaining files; current and dead files
• Maintain Office Supplies - Requisitions
• Batch and Settlement Report of credit card machine at the end of day.
• Complete purchase orders for property manager review.
• Code utility bills and complete any pro-rations. Bill resident accounts.
• Prepare Utility Letter for Property Manager/Business Manager to sign and send to resident.
• Maintain GSC Utility log.
• Assist with deposit preparation.
• Assist with collection procedures.
• Compare approved Excel Renewal Worksheet with MRI worksheet. If any differences are detected contact the MRI Specialist.
• Assist in the Lease renewal process in MRI.
• Inspects property twice a week for resident handbook violations. Notified Property Manager of said violation. Notes any service required.
• Prepare complaint letters at the direction of Business or Property Manager.
• Assist in preparing all move out paperwork including receipt of vacate notices, preparation and distribution of 109/109A, 905/101 keys to service at time of move out.
• Assist in preparing move-out kits.
• Assist with maintaining and updating 30-Day Tickler file for move-outs and violation letters.
• Respond to rental verification requests in accordance with policy.
• Respond to Security deposit refund inquiries.
• Assist in Maintaining and updating gate card system. Notify gate service of damaged gate and bill responsible resident.
• Bill service invoices in MRI, send resident a copy and place a copy in file.
• Assist with the preparation and filing of court papers.
• Assist in preparing notification for extermination.
• Bill approved Resident Referrals.
• Review On-Line Manual and be familiar with forms and policy.
• Monitor cameras to weight room and ensure back up tape inserted nightly.
• Assist leasing staff in applicant qualification process when needed.
• Provide support to auditing team during annual audits.

Requirements

Education: High school diploma or equivalent. Experience: Minimum 2 years working knowledge as Property Manager of Conventional properties.

• Skills:
• Sales Abilities
• Ability to supervise and motivate
• Positive Interpersonal Skills
• Problem-solving
• Analyzing
• Recognizing boundaries
• Being courteous
• Recognizing options/flexibility
• Following up to closure
• Exercising good judgmentWorking calmly under pressures
• Must have command of English language.
• Some weekend work required
• Personal Qualities:
• People-oriented
• Enjoyment in working with people
• Openness to learning and change
• Integrity
• Positive Attitude
• Motivation
• Initiative
• Responsible

GSC Cares about your health and wellbeing and provides the following benefits:

• Health, Dental, and Vision Coverage
• 401(k) Retirement Savings Plans
• 25% Employee Rental Discount at any GSC property
• Paid Holidays, Paid Sick and Paid Vacation
• Health Savings Account with Match
• Maternity Leave
• Employee and Dependent Care Assistance Programs
• Short-and Long-Term Disability Insurance
• Life, Critical Illness, Accident, and Cancer Insurance Plans
• Pet Insurance
• Identity Theft Protection
• Legal Resources

A valid driver's license and proof of insurance required, along with a passing criminal background check and pre-employment drug testing.

GSC is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.