Assistant Property Manager AL

The Integral Group; Birmingham (AL); On-site; USD 36,000 - 54,000; Full time

Job summary

The Integral Group in Birmingham, AL is seeking a Community Administrator to manage rent postings, account for payments in Yardi, and support leasing activities and resident relations. You will oversee notices for delinquencies, NSF handling, and coordinate with management on renewal programs.

You will also assist in move-out processes, coordinate with the leasing team, and help ensure accurate reporting and monthly close-out procedures. A high-energy, customer-focused candidate is preferred.

Qualifications

• Two years’ experience in the multi-family apartment industry.
• Experience in dealing with customers or the general public.
• Previous leasing/customer service experience helpful.
• Previous collection experience helpful.

Responsibilities

• Post rent and payments using Yardi and maintain accurate financial records.
• Address late rent payments following IPM policy and contact delinquent residents.
• Inform residents of NSF checks within 24 hours of accounting notification and follow up within 48 hours.
• File evictions and dispossessory warrants in line with statutes and policy, attend court dates.
• Walk units within 24 hours of move-out and perform move-out inspections in Yardi.
• Turn over bad debts for collection and process deposits within 72 hours of move-out.
• Prepare month-end accounting reports per Owner’s requirements and procedures.
• Process invoices for payment after approval and monitor PO approvals.
• Maintain vendor processes and ensure usage of vendor cafe and approvals.
• Review budget variances weekly and correct GL reclassifications as needed.
• Respond to inquiries timely and assist with monthly close-out.

Skills

Customer service

Leasing experience

Team player

Communication

Multitasking

MS Office

Education

High School Diploma or GED

Business school or college courses

Tools

MS Office Suite

Job description

1. Accept and accurately post rent and other payments in Yardi.

2. Ensure residents are correctly set up to use online, electronic and WIPS payment

3. Address late rent payments by closely following IPM policy, including, but not limited to, distributing late notices, and making personal calls and visits to delinquent residents to collect the rent or to determine the date payment will be received.

5. Inform residents of NSF checks within 24 hours of notification from accounting. Post and follow-up on NSF checks within 48 hours of notice

6. File evictions and dispossessory warrants in compliance with local statutes and company policy. Manage the eviction process inclusive of attending court dates.

7. Walk all units within 24 hours of confirmed move out date. Perform move out inspection in Yardi

8. Turn over bad debts for collection and or process SURE deposit within 72 hours of move out. Obtain monthly collection reports and monitor to ensure maximum collections.

9. Prepare month-end accounting reports as per Owner’s requirements and Company procedures.

1. Ensure purchase order policy and procedure is utilized and followed at all times. Including but not limited to monthly statement reconciliation, clearing PO exceptions, and monitoring for PO approvals.

2. Process invoices for payment after approval, and as directed, by the Community Manager.

3. Manage/monitor the vendor process to ensure all vendors are utilizing vendor café and approved via vendor shield.

4. Weekly review of budget comparison to identify any budget variances, missing invoices, correct contract service accruals as necessary, and identify any mistakes on GLs for reclass.

5. Respond to all accounting inquiries timely and assist accounting in monthly close out.

6. Process SODA's (Statement of Deposit Account) and submit to Regional Manager within three business days of move-out

C. General Duties

1. Utilize the property management software (Yardi) to post rent, and to produce accurate and timely AME reporting.

2. Answer telephone with appropriate Integral greeting established in Standardization Guide.

3. Aide in leasing activities and resident relations.

4. Assist in the implementation of the monthly Renewal/Resident Retention Program.

5. Perform pre inspection walk with Service Manager 45 days prior to scheduled move out date.

6. Comply with Company policies and procedures.

7. Checks move-outs and support the turnkey process. Initiate the make ready dashboard in Yardi on a newly vacant unit within 24 hours of moveout.

8. Assist the Community Manager and/or the Leasing Manager by monitoring the leasing team to ensure the leasing activity reports are being accurately completed in a timely manner.

9. Complete the Utility Log and monitor usage.

10. Enter service requests in Yardi as received.

11. Serve as back up to Community Manager inclusive of reviewing reporting, daily opening office, rise and shine check list, checking voicemail, email and CallMax. Should be able to assume role of Community Manager in their absence.

Experience/Qualifications:

A. Previous Work Experience

1. Two years’ experience in the multi-family apartment industry.

2. Experience in dealing with customers or the general public.

3. Previous leasing/customer service experience helpful.

4. Previous collection experience helpful.

B. Education/Training

1. High School Diploma or GED.

2. Business school, college, marketing or other accredited courses in sales and marketing preferred.

3. Proficient in MS Office Suite.

C. Communication/Skills/Schedules

1. High energy with a positive attitude, and people oriented.

2. Customer service attitude and approach.

4. Energetic, enthusiastic, and creative.

5. Social media knowledge a plus.

6. Able to work with and understand persons of all ethnic and educational backgrounds.

7. Able to communicate clearly and effectively (by telephone and written correspondence).

8. Must have a professional demeanor and image. Must be a team player with a pleasant disposition.

9. Personal grooming, dress, and appearances in keeping with normal expectations for office professionals.

10. Can assist Community Manager in all duties, which he/she may be assigned which may include flex hours outside of published office hours.

D. Continuing Education

1. Successful completion of all in-house training programs related to the service level as defined in the IPM Management Service Polices and Procedures manual.

Employment Eligibility Verification

• Must possess valid documentation to establish identity and U.S. employment eligibility.
• Submission to, and ability to pass, a thorough pre-employment background check and drug screening is a requirement for employment.

The Integral Group. is an Equal Opportunity Employer

As an equal opportunity employer, The Integral Group recognizes that our strength lies in our people. We are committed to diversity.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.