Assistant Property Manager (Agawam & Southwick) Way Finders Family. Neighborhood. Community.

Human Service Forum; Massachusetts; On-site; Full time

Job summary

An established nonprofit organization is seeking a dedicated Assistant Property Manager to join their team. This role is pivotal in providing exceptional customer service and administrative support while ensuring compliance with regulations. You will work in a collaborative environment, helping to maintain strong relationships with tenants and community partners. The position offers a unique opportunity to make a difference in people's lives while enjoying a supportive workplace culture. With competitive pay and a comprehensive benefits package, this is a fantastic opportunity for those passionate about community service and property management.

Benefits

20 days paid time-off

Health, dental, and vision insurance

Educational assistance

403(b) retirement plan with employer match

Life insurance

Short-term and long-term disability insurance

Transportation benefits

Employee Assistance Program

Annual staff picnic

Qualifications

• 2 years of equivalent experience with 1 year as a specialist.
• Bilingual skills preferred, excellent customer service is essential.

Responsibilities

• Provide primary administrative support and maintain tenant files.
• Ensure timely responses to tenants and assist in achieving occupancy goals.

Skills

Customer Service

Organizational Skills

Bilingual (English/Spanish)

Attention to Detail

Education

Associate Degree

Tools

Microsoft Office

Yardi

Job description

Assistant Property Manager (Agawam & Southwick)

Way Finders is a 2024 Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!

Are you interested in work that makes a difference in the lives of others? At Way Finders, we light pathways and open doors to homes and communities where people thrive.

Way Finders is a mission-oriented nonprofit organization that offers a fast-paced, professional work environment focused on achievement. We employ individuals with a strong commitment to excellence, a collaborative nature, and the desire to make a difference. Way Finders currently has an exciting opportunity for a full-time Assistant Property Manager. The Assistant Property Manager provides great customer service and high-quality administrative support in maintaining compliance with regulations and lender requirements.

Benefits include: 20 days accrued paid time-off during year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage starts between $23.50 and $26.50 per hour depending on equivalent qualifications. Interested applicants must submit a cover letter and resume; applications will be accepted until the position is filled. CORI.

The candidate will work fully onsite, covering portfolios in Agawam and Southwick, MA. Occasional travel during the workday is required.

Responsibilities include:

• Provide primary administrative support
• Ensure tenants are responded to in a timely, respectful, and empathetic manner whether in-person, by phone, or through email correspondence; direct higher-level inquiries/issues to the appropriate personnel, following up to confirm resolution
• Complete all tenant documentation in a timely and accurate manner
• Maintain tenant files; track and prepare files for annual renewal and recertification process; prepare and submit all recertifications to Property Manager (PM) for final approval; forward non-cooperative cases to designated attorney
• Perform all unit inspections for assigned properties
• Assist the PM in achieving occupancy goals through tenant retention, marketing, leasing, and rent collection
• Monitor monthly receivables, prepare 30-day notices and agreements, pursuing eviction as necessary
• Assist the PM to develop and maintain property budgets, and in preparation for audits and compliance-monitoring
• Ensure the security and protection of private tenant records and documents in accordance with all applicable standards, rules, policies, and regulations
• Establish and maintain strong, collaborative relationships with internal staff (including across departments), tenants, owners, community groups, funding sources, and other housing-related departments or agencies

Requirements include:

• 2 years’ equivalent experience with 1 year as a specialist; a combination of experience plus an Associate degree may be a substitute
• Bilingual (English/Spanish) skills preferred but not required
• Demonstrated ability with Microsoft Office applications, and comfort learning new technologies; Yardi experience highly preferred
• Excellent customer service skills
• Solid organizational skills with a high degree of accuracy and attention to detail, plus the ability to reprioritize
• Flexibility for travel throughout the portfolio and to respond to on-call/emergency calls
• Knowledge of Tax Credits, Rural Development, and Department of Housing and Urban Development (HUD) regulations preferred
• Ability to travel to other locations during the workday
• CORI

Way Finders is an Equal Opportunity Employer. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.