Assistant Property Manager

Enterprise Community Partners; Washington (District of Columbia); On-site; USD 63,040,000 - 75,052,000; Full time

Benefits offered by this job

Dental, health, and vision plans

401(k) with employer matching

Paid leave programs

Tuition reimbursement for job-related

Job summary

Enterprise Residential seeks an Assistant Property Manager to support operations, engage residents, and drive occupancy. You will handle leasing, rent collection, and reporting while ensuring compliance and service excellence across the community.

The role emphasizes coordination with the Resident Services Department, adherence to housing regulations, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Minimum three years’ experience in property management, leasing, or a related field.
• High School Diploma or GED with NCHM COS & TCS Certification or equivalent.
• Strong organizational and follow-up skills with ability to manage multiple priorities.
• Excellent verbal and written communication in English with diverse stakeholders.
• Proficient with Microsoft Word and Excel; able to learn new applications quickly.

Responsibilities

• Interacts routinely with residents and colleagues to address concerns promptly and professionally.
• Implements sales and marketing activities to achieve occupancy goals; analyzes market trends.
• Ensures compliance with policies, procedures, and Fair Housing Act requirements.
• Manages rent collection, delinquencies, and accurate record-keeping.
• Provides direction to the team in the absence of the Property Manager.
• Promotes resident services initiatives and coordinates events with the Resident Services Department.
• Prepares and distributes reports on operational and financial data.
• Assists in processing property expenses; participates in training sessions.
• Keeps Property Manager informed of information affecting operations; supports other communities.

Skills

Communication

Interpersonal skills

Organizational skills

Customer service

Telephone handling

Time management

Education

High School Diploma or GED

NCHM COS & TCS Certification or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

• Ensures a safe and attractive living environment for residents, exceptional quality and service, sustained resident satisfaction, operational efficiency, and strong financial results. Serves in the capacity of the Property Manager in his/her absence.

Hiring Requirements

• Interacts routinely with residents; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally.
• Implements sales and marketing activities both on and off site to achieve occupancy goals; recommends strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy; maintains knowledge of competitive properties and market trends and makes recommendations as appropriate.
• Complies with Enterprise Residential’s policies and procedures and external regulatory requirements; ensures solid understanding of Enterprise Residential’s operational and human resources policies and procedures.
• Ensures strict compliance with the Fair Housing Act, shows and leases apartments; qualifies prospective residents in compliance with program requirements; manages lease renewal process.
• Collects rents, monitors and manages delinquencies and collections, and maintains accurate records.
• Provides direction to the team in the absence of the Property Manager.
• Promotes resident services initiatives in conjunction with the Resident Services Department; drives efforts at the community level, engaging residents in social, educational, planned activities and events.
• Prepares, monitors, and distributes reports on a variety of operational and financial data.
• Assists in processing property expenses such as vendor invoices.
• Participates in and attends all required training sessions.
• Keeps Property Manager informed of any information that could affect property operations.
• Supports other communities as assigned by management.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• While this role has no direct reports, the Assistant Property Manager may act in a supervisory capacity, under the direction of the Property Manager. When participating in supervisory responsibilities such as recruiting, interviewing, hiring, and training associates; planning, assigning and directing the work of associates; appraising performance, rewarding and counseling associates; addressing complaints and resolving problems, s/he carries out supervisory responsibilities in accordance with Enterprise Residential policies and applicable laws.

ESSENTIAL SKILLS, EXPERIENCE AND TALENTS:

• Minimum three years’ experience in property management, leasing, or a related field.
• High School Diploma or G.E.D. NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally-recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering.
• Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities.
• Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.
• Ability to apply reason, logic, and problem-solving skills to resolve typical operational issues.
• Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation.
• Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel and the ability to quickly master new applications.
• Excellent interpersonal skills. Positive attitude, enthusiasm and energy. strong customer service orientation to older adults.
• Strong attention to detail.
• Ability to handle a high volume of telephone calls.

Salary Transparency

• You will be joining a team of talented professionals motivated by serving the community and addressing the need for affordable housing.
• Enterprise offers a comprehensive total rewards package for you and your family. The pay range for this position is $22.01/hour to $26.25/hour. The salary range represents the low and high end of what may be paid for this position. It is not typical for an individual to be hired at or near the top of the pay range, and compensation decisions may be influenced by a variety of factors, including skills, qualifications, experience, and location.

Total Rewards at Enterprise

• This range is just one component of our total rewards package, which also includes annual performance bonuses and generous paid leave programs.
• Our benefits form a major part of the total rewards package. These include dental, health, and vision care plans, as well as family-building benefits such as adoption and surrogacy support. Enterprise supports flexible work arrangements to promote work-life balance and offers health advocacy, an Employee Assistance Program (EAP), and mental health benefits. We round out our package with financial education, wellness programs, and auto-enrollment in the company’s 401(k) plan with employer matching contributions.
• Finally, you will have access to learning and development opportunities, including tuition reimbursement for job-related courses and certifications. Thank you for your interest in joining the Enterprise team and contributing to our mission to serve others.