Assistant Property Manager

Pennrose; Washington (District of Columbia); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading property management company is seeking an Assistant Property Manager to assist in marketing and leasing property in transitional neighborhoods. This role involves customer service, managing tenant relations, and maintaining compliance with housing laws. Ideal candidates will hold a high school diploma and have experience in multi-family property management, with opportunities for growth in a dynamic environment.

Qualifications

• High School Diploma or equivalent; Bachelor's preferred.
• 2+ years experience in multi-family property management.
• Knowledge of HUD programs including HOPE VI and Section 8.

Responsibilities

• Coordinate leasing events such as open houses and resident promotional activities.
• Manage tenant relations, respond to concerns, and ensure compliance with policies.
• Maintain records of administrative and facility-related issues.

Skills

Customer Service

Market Knowledge

Communication

Education

High School Diploma or equivalent

Bachelor's preferred

Tools

Yardi

Microsoft Office

Job description

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This range is provided by Pennrose. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $24.00/hr

Overview

Responsible for marketing and leasing assigned property, as well as providing resident services. Develops and implements policies and procedures to effectively manage the property under the direction of the Property Manager and Regional Property Manager.

Responsibilities

• Coordinate leasing events such as open houses, realtor tours, and resident promotional activities
• Assist with the development and implementation of resident services programming
• Maintain knowledge of market conditions affecting leasing and operations
• Manage property's answering service ensuring excellent customer service
• Notify residents of issues affecting their tenancy
• File court documents for eviction and attend court hearings as Landlord's representative
• Oversee security deposit administration, inspect units, prepare disposition letters, and process refunds
• Assist with maintaining building security measures and documenting incidents
• Maintain familiarity with accounts payable and receivable procedures
• Process property expenditures for approval
• Maintain records of administrative, facility-related, and market issues
• Lead tours of property and market vacant units
• Track and follow up with referrals, walk-ins, and inquiries
• Develop and maintain property feature reference materials
• Prepare leasing checklists and packages
• Review and screen applications for approval
• Maintain filing systems for tenants, applicants, and vendors
• Manage deposit and rental collections
• Monitor landlord-tenant relations and mediate disputes
• Respond to resident concerns and provide referrals
• Use maintenance software to track work orders
• Inspect apartments for move-in/out conditions and turnover status
• Assist with annual inspections and recertifications
• Conduct market analysis and reassess property marketing strategies
• Ensure compliance with policies and laws including Fair Housing and Landlord Tenant laws
• Order office supplies
• Maintain regular office hours, including weekends and holidays
• Adhere to invoice approval policies; no authority to purchase goods/services

Qualifications

• High School Diploma or equivalent; Bachelor's preferred
• 2+ years experience in multi-family property management
• Experience with Low Income Housing Tax Credit Program and/or HOPE VI preferred
• Knowledge of HUD programs including HOPE VI and Section 8
• Proficiency in Yardi preferred; skilled in Microsoft Office
• Excellent customer service skills
• Valid driver’s license, insured vehicle, ability to travel

Working Conditions

• Flexible hours, ability to travel by plane and car
• Work at property locations within transitional neighborhoods
• Physical ability to climb stairs, use elevators, bend, squat, and reach overhead

Additional Details

• Entry level
• Full-time
• Other

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