Assistant Property Manager

CCI; Thousand Oaks (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

10 holidays per year

Paid Time Off (PTO)

Medical, dental & vision insurance

401(k) Plan

Job summary

CCI is seeking a Multi-Site Assistant Property Manager to support day-to-day operations, leasing execution, and administrative tasks across a portfolio of multifamily communities. You will help drive occupancy, manage collections, and ensure system accuracy while coordinating with on-site teams and leadership.

The role requires 2+ years in property management or related areas, experience in leasing/administration, and proficiency with Yardi Voyager.

Qualifications

• 2+ years of property management or related experience.
• Experience in leasing, collections, or administrative operations preferred.
• Proficiency in Yardi Voyager (preferred).
• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Ability to multitask and prioritize across multiple properties.
• Reliable transportation and willingness to travel between sites.

Responsibilities

• Support leasing across multiple properties to drive occupancy and revenue.
• Respond to leads, schedule tours, and follow up with prospects.
• Ensure consistent execution of lead management and follow-up protocols.
• Assist with application processing, approvals, and move-in coordination.
• Maintain accurate and up-to-date availability and pricing in all systems.
• Assist with rent collection efforts and delinquency follow-up.
• Maintain notes in Yardi regarding collection activity.
• Support notices and communicate with residents about balances.
• Maintain resident and property data within Yardi Voyager.
• Process move-ins, move-outs, renewals, and transfers.
• Ensure documentation is complete and filed.
• Assist with reporting, audits, and compliance documentation.
• Support budget tracking and invoice processing as needed.
• Provide professional, responsive communication to residents and prospects.
• Escalate complex issues to the Senior Manager as needed.
• Support resident retention and renewal outreach.
• Coordinate unit turns and work order follow-up.
• Ensure properties are clean, presentable, and compliant with standards.
• Participate in site visits and operational audits.
• Assist with updating listings on marketing platforms and outreach efforts.

Skills

Property management experience

Leasing experience

Communication skills

Organization

Mobility traveling between sites

Tools

Yardi Voyager

Job description

About Us

CCI is a nationwide full-service real estate platform focused on acquisition, asset management, property management, and development. Our current property portfolio consists of approximately 8,000 apartments and townhomes, with a particular focus on providing affordable housing for seniors and persons with disabilities. We also own and manage a diverse and growing portfolio of real estate assets, including traditional multifamily rentals, office, and light industrial properties.

CCI employs approximately 400 associates across more than 30 states across the country — and we’re growing. As we enter the next phase of our company’s growth, we are focused on optimizing our management platform (systems, tools, and processes), better leveraging technology, and maintaining our reputation for excellence in financial stewardship, compliance, and service delivery. We are looking for associates who are intellectually curious, detail-oriented, and motivated to raise standards across the organization. We value strong communication and collaboration and reward those who challenge the status quo to find better ways of doing things. We believe people learn best by doing and prioritize hands-on experience and self-directed development alongside structured training. We are proud of the people-first culture we have built and are committed to being an Equal Employment Opportunity (EEO) employer.

About The Role

The Multi-Site Assistant Property Manager supports the day-to-day operations, leasing execution, and administrative functions across a portfolio of multifamily communities.

This role is responsible for ensuring consistent execution of leasing, collections, resident communication, and system accuracy, while supporting site teams and leadership in achieving occupancy, revenue, and operational goals. The ideal candidate is highly organized, detail-oriented, and proactive, with the ability to manage multiple priorities across different locations while maintaining a strong customer service mindset.

Key Responsibilities

Leasing & Lead Management Execution

• Support leasing efforts across multiple properties to drive occupancy and revenue
• Respond to leads, schedule tours, and follow up with prospects in a timely manner
• Ensure consistent execution of lead management and follow-up protocols
• Assist with application processing, approvals, and move-in coordination
• Maintain accurate and up-to-date availability and pricing in all systems

Resident Accounts & Collections

• Assist with rent collection efforts and delinquency follow-up
• Maintain accurate and detailed notes in Yardi regarding all collection activity
• Support preparation and delivery of notices in accordance with company policy and local regulations
• Communicate with residents regarding balances, payment plans, and account status

Administrative & System Management

• Maintain accurate resident and property data within Yardi Voyager
• Process move-ins, move-outs, renewals, and transfers
• Ensure all required documentation is complete, accurate, and properly filed
• Assist with reporting, audits, and compliance documentationSupport budget tracking and invoice processing as needed

Customer Service & Resident Experience

• Provide professional and responsive communication to residents and prospects
• Address resident inquiries, concerns, and service requests promptly
• Escalate complex issues to the Senior Multi-Site Property Manager as needed
• Support resident retention efforts and renewal outreach

Operational Support

• Assist with coordination of unit turns and readiness
• Support work order follow-up and communication between residents and maintenance teams
• Help ensure properties are clean, presentable, and aligned with company standards
• Participate in site visits and operational audits as needed

Marketing & Outreach Support

• Assist with updating listings on ILS platforms and marketing channels
• Support local outreach efforts, events, and grassroots marketing initiatives
• Monitor listing accuracy, photos, and pricing consistency

Team Support & Communication

• Act as a support resource for on-site teams across multiple locations
• Communicate effectively with leasing, maintenance, and leadership teams
• Assist in implementing operational directives and initiatives
• Maintain flexibility to support multiple sites based on business needs

Skills & Experience

• 2+ years of property management or related experience
• Experience in leasing, collections, or administrative operations preferred
• Proficiency in Yardi Voyager (preferred)
• Strong organizational and time management skills
• Excellent communication and customer service abilities
• Ability to multitask and prioritize across multiple properties
• Reliable transportation and willingness to travel between sites

Success Metrics

• Timely and consistent follow-up on all leads and resident inquiries
• Accurate and compliant Yardi documentation and account management
• Improved delinquency performance and collections support
• Efficient processing of applications, renewals, and move-ins
• Positive resident interactions and service outcomes
• Strong support of site teams and operational consistency

Why Join Us:

CCI's approach is simple: we invest in our people. Our culture emphasizes long-term career development. We provide continuous job-specific training, resources, and support to maximize our Teammates' learning opportunities, making them our most valuable asset.

We Say Yes to Uniqueness

We are proud to be an Equal Employment Opportunity (EEO) employer. Our commitment to equal opportunity extends to all applicants and employees, regardless of national origin, race, sex, gender, sexual orientation, age, disability, or any other class protected by the laws in the states where we operate.

What We Offer

We offer a comprehensive compensation and benefits package, a commitment to work-life balance, and ongoing career development opportunities.

Benefits & Perks

• Company Culture
• 10 holidays per year
• Paid Time Off (PTO)
• Medical, dental & vision insurance
• Basic life insurance & supplemental benefits
• HSA/FSA
• Employee Assistance Program (EAP)
• 401(k) Plan
• Other rewards throughout the year

How We Hire

CCI is committed to finding the best talent to embody our Credo and grow with the Company. Our hiring timeline may vary based on the position you're applying for.