ASSISTANT PROPERTY MANAGER

Renters Warehouse; McLean (VA); On-site; USD 58,000 - 85,000; Full time

Job summary

A leading property management firm is seeking an Assistant Property Manager to oversee daily operations and ensure satisfaction for residents and landlords. The role involves communication, administration, and support for leasing processes in a fast-paced environment.

Qualifications

• Experience in property management or leasing preferred.
• Strong communication and customer service skills required.
• Proficiency in Microsoft Office and property management software preferred.

Responsibilities

• Respond to tenant and landlord inquiries promptly.
• Assist with lease agreements and application processing.
• Support property tours and inspections.

Skills

Communication

Customer Service

Organizational Skills

Multitasking

Problem Solving

Education

High School Diploma or GED

3+ years of experience in customer service or property management

Tools

Microsoft Office

Google Workspace

Property Management Software (AppFolio)

Job description

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Summary

We are seeking a detail-oriented and proactive Assistant Property Manager to support our team in overseeing the daily operations of residential properties. This role is essential in ensuring tenant & landlord satisfaction, smooth leasing processes, and overall property performance. The ideal candidate is organized, communicative, and comfortable managing multiple responsibilities in a fast-paced environment. This is primarily an in-office role, with occasional field support as needed.

Essential Duties And Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Respond promptly to tenant and landlord inquiries, concerns, and complaints to ensure strong relationships, high satisfaction, and retention.
• Follow up with prospective tenant leads and maintain consistent communication throughout the leasing and application process.
• Answer phones, manage email correspondence, and handle general administrative tasks to support daily operations and effective communication with all parties.
• Assist the Property Manager in preparing lease agreements, renewals, and terminations.
• Support application processing, including conducting credit and background checks, and verifying references.
• Help ensure new properties are accurately entered and properly set up in our property management software.
• Help with the logistics of tenant transitions, including key handoffs, utility setup, HOA communication, and payment follow-ups.
• Assist with office key inventory and management.
• Assist with property tours or inspections as needed.
• Support the maintenance team as needed by helping schedule vendor appointments, confirming details, and following up on outstanding work orders.
  
  

Summary

We are seeking a detail-oriented and proactive Assistant Property Manager to support our team in overseeing the daily operations of residential properties. This role is essential in ensuring tenant & landlord satisfaction, smooth leasing processes, and overall property performance. The ideal candidate is organized, communicative, and comfortable managing multiple responsibilities in a fast-paced environment. This is primarily an in-office role, with occasional field support as needed.

Essential Duties And Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Respond promptly to tenant and landlord inquiries, concerns, and complaints to ensure strong relationships, high satisfaction, and retention.
• Follow up with prospective tenant leads and maintain consistent communication throughout the leasing and application process.
• Answer phones, manage email correspondence, and handle general administrative tasks to support daily operations and effective communication with all parties.
• support tasks.
• Assist the Property Manager in preparing lease agreements, renewals, and terminations.
• Support application processing, including conducting credit and background checks, and verifying references.
• Help ensure new properties are accurately entered and properly set up in our property management software.
• Help with the logistics of tenant transitions, including key handoffs, utility setup, HOA communication, and payment follow-ups.
• Assist with office key inventory and management.
• Assist with property tours or inspections as needed.
• Support the maintenance team as needed by helping schedule vendor appointments, confirming details, and following up on outstanding work orders.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience in property management, leasing, or real estate administration preferred.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office, Google Workspace and property management software (AppFolio a plus).
• Ability to multitask, stay organized, and meet deadlines.
• High attention to detail and problem-solving ability.
  
  

Education and/or Experience

• High School Diploma, GED, or 3+ years of experience in customer service, property management or a related field.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear and sit at a desk working on a computer for multiple hours a day. The employee frequently is required to stand for multiple hours a day, climb flights of stairs and drive a vehicle when out in the field. The employee is occasionally required to walk; use hands to handle, or touch objects, tools, or controls when out in the field. Specific vision abilities required by this job include close vision.

Work Environment

Remote Status: N/A

Travel Requirements: 25%-50% of travel required in a 50-100-mile radius around assigned area.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job in the field, the employee is occasionally exposed to fumes, airborne particles and may be out working in inclement weather. The noise level in the office work environment is usually quiet but can be moderate to loud in the field. Safety Requirements: Law enforcement may be required for specific field visits.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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