Assistant Property Manager

Redwood Living Inc; Groveport (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Redwood Living, Inc. is seeking an Assistant Neighborhood Manager for our Obetz & Groveport, OH neighborhoods. You will manage leasing, resident relations, and day-to-day operations to ensure high renewal rates and 100% occupancy.

You will greet prospective residents, coordinate tours, conduct leasing paperwork, and supervise on-site staff. This role emphasizes customer service, sales, and attention to fiscal performance to uphold Redwood's standards.

Qualifications

• 1 year management or leasing experience
• Strong customer service and communication skills
• Ability to source off-site potential residents and market effectively

Responsibilities

• Greeting prospective residents and showing properties while promoting the Redwood brand.
• Answering phones and emails promptly, handling inquiries and leads.
• Complying with leasing agreements and resident paperwork.
• Developing sales strategies and closing leases for apartment homes.
• Maintaining knowledge of neighborhood pricing and promotions.
• Monitoring market conditions and suggesting improvements to leadership.
• Overseeing on-site staff and assisting in hiring and scheduling.
• Preparing weekly reports and resident communications.

Skills

Management experience

Leasing experience

Customer service

Valid Driver’s License

Computer efficiency

Education

Highschool diploma or equivalent

Job description

Location: Obetz & Groveport, OH

About Redwood:

At Redwood Living, Inc. (“Redwood”), we believe our success is driven by the people who power us. We are proud to be a multi-state employer with a growing team of over 650 employees committed to building neighborhoods and careers that thrive. Our employees are passionate, talented, and empowered to make decisions that positively impact the lives of our residents. From on-site teams to corporate leadership, every Redwood team member plays a vital role in delivering exceptional experiences. We foster a culture rooted in integrity, open communication, and a commitment to exceeding expectations.

As we continue to expand our footprint and grow our team, we seek individuals who share our values and are excited to contribute to a dynamic, forward-thinking organization. At Redwood, you’ll find more than a job - you’ll find a place to grow, lead, and make a difference.

We live by eight core values that guide everything we do:

• Do One Thing Really Well
• Be Entrepreneurial
• Serve Those You Lead
• Deliver More Than Expected
• Communicate Openly and Honestly
• Instill Family and Team Spirit
• Demonstrate Integrity and Authenticity
• Be Nice and Have Fun

Position Overview:

Under the general direction of the Neighborhood Manager, the Assistant Neighborhood Manager will be responsible for managing all aspects of the respective Redwood Apartment Neighborhood. As such, you will be expected to act as a Redwood brand ambassador, promote our brand and provide the best resident experience possible. Duties will include, but are not limited to, sales, customer service and delight, establishing and maintaining high renewal rates, ensuring 100% occupancy and fiscal oversight.

Duties & Responsibilities

• Greeting prospective residents, showing the model/neighborhood and answering questions, while promoting the Redwood brand.
• Answering phones/emails.
• Complying with all legal and financial leasing/resident arrangements.
• Actively sourcing off-site potential residents by marketing to and establishing relationships with local businesses.
• Creating sales strategies and closing, both when creating business relationships and when leasing apartment homes.
• Maintaining knowledge of neighborhood specials and pricing, while notifying related parties of any needed adjustments.
• Maintaining awareness of local market conditions and trends. Assistant Neighborhood Manager may contribute ideas to the Neighborhood Manager for marketing neighborhood and for improving resident satisfaction.
• Performing occasional external outreach at nearby businesses, organizations, etc.
• Completing all lease paperwork, including related addenda, plus accepting rents and deposits.
• Completing Guest Card information form on all clients, sending thank-you notes and performing follow-ups.
• Physically inspecting neighborhood when on grounds, picking up litter and reporting any service needs to maintenance staff.
• Inspecting apartment homes during move-outs and vacancies.
• Preparing weekly reports, resident communications, market surveys, etc.
• Meeting with the Neighborhood Manager and Regional Manager as requested to review neighborhood performance and curb appeal.
• Overseeing on-site staff, including but not limited to assisting in hiring, discipline, coaching and approval of bi-weekly timecards.

Required Qualifications:

• Highschool diploma or equivalent
• 1 year Management or leasing experience
• Valid Driver’s License
• General Computer Efficiency

Preferred Qualifications:

• Prior sales or leasing experience
• Exceptional customer service skills
• Ability to operate smart phone, tablet, and computers

Physical Requirements:

• Lift up to 20 pounds and the ability to sit, stand, bend and walk

Discover the amazing benefits and perks that Redwood Apartment Neighborhoods offers! Visit our website today to learn more and see why Redwood is a great place to work: Redwood Apartment Neighborhoods | Employee Benefits & Perks

Redwood Living, Inc. is an equal opportunity employer. Redwood strictly prohibits and does not tolerate illegal discrimination, and Redwood provides equal employment opportunities to employees and applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.