Assistant Property Manager

Pennrose; Alexandria (VA); On-site; USD 71,635,000 - 74,390,000; Full time

Job summary

Pennrose is seeking a Leasing Associate in Alexandria, VA to market and lease assigned properties, provide resident services, and implement policies under supervision. You will coordinate open houses, tours, and promotional activities while maintaining knowledge of market conditions and competitive pricing.

Responsibilities include managing the answering service, notifying residents of tenancy issues, processing security deposits, and assisting with property operations and annual inspections.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree preferred.
• 2+ years in multi-family property management.
• LIHTC and/or HOPE 6 experience preferred.
• Knowledge of HUD programs including HOPE 6 and Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Windows (Excel/Outlook) preferred.
• Excellent customer service skills.
• Valid driver’s license and insured vehicle; ability to travel between properties.

Responsibilities

• Coordinate leasing events such as open houses and tours.
• Assist with resident services programming.
• Stay informed on market conditions affecting leasing and operations.
• Manage property’s answering service and customer interactions.
• Notify residents of tenancy issues and mediate where needed.
• Prepare and file eviction documents as landlord’s representative.
• Oversee security deposit administration and refunds.
• Maintain building security measures and incident reporting.
• Handle accounts payable/receivable familiarity and processes.
• Process property expenditures with approval.
• Lead property tours and track referrals and inquiries.
• Prepare leasing checklists and required documentation.
• Review applications for approval.
• Maintain organized filing systems for tenant, applicant, accounting, and vendor files.
• Maintain deposits and rent collections.
• Monitor landlord-tenant relations and mediate disputes.
• Respond to resident concerns and provide referrals.
• Use maintenance software to track work orders.
• Inspect move-in/out conditions and unit turnover status.
• Assist with annual unit inspections and recertifications.
• Reassess property and perform competitive marketing analysis.
• Stay compliant with policies and Fair Housing laws.
• Order office supplies; maintain daily office hours including weekends/holidays.
• Adhere to invoice approval policy; no authority to purchase.

Skills

Customer service

Organization

Communication

Problem solving

Attention to detail

Leasing / Sales

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Yardi

Microsoft Excel

Microsoft Outlook

Job description

Responsible for marketing and leasing assigned property, as well as providing resident services. Develops and implements policies and procedures to effectively manage property under the direction of the Property Manager and Regional Property Manager.

Pay range $25 - $26/hour depending on experience

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• Coordinating leasing events such as open houses, realtor tours, and resident promotional activities
• Assists with the development and implementation of resident services programming
• Maintains knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and operations
• Manages property’s answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact information
• Notifies residents of all issues affecting their tenancy
• Files court documents for eviction and attends scheduled court hearings as Landlord’s representative
• Oversees security deposit administration including inspecting units to determine resident’s balance or refund, preparing disposition letters, and processing security deposit returns
• Assists Property Manager with maintaining building security measures, documenting incidents, and sending proper notification to management, owners, and insurance carriers
• Maintains familiarity with all procedures and requirements of accounts payable and accounts receivable
• Processes all property expenditures for Property Manager’s approval
• Maintains journal of administrative, facility-related, and market-driven property issues and concerns
• Leads tours of property, showing vacant units and marketing property amenities
• Tracks and follows up with all referrals, walk-ins, and phone inquiries
• Develops and maintains reference book detailing property’s unique features, amenities, size, vacancies, rental rates, and current leasing promotions
• Prepares leasing checklist and package which includes all required forms, deposits, schedules, and information
• Reviews and screens all applications for Property Manager’s approval
• Maintains property’s filing system including tenant, applicant, accounting, and vendor and contract files
• Maintains deposit and rental collections
• Monitors landlord-tenant relations and mediates disputes when necessary
• Responds to resident concerns and complaints. Counsels residents and provides referrals to appropriate agencies
• Utilizes maintenance software program to enter in and track work orders
• Inspects apartments for move-in/out condition and turnover status
• Assists Property Manager with conducting and documenting annual unit inspections and annual recertification of residents
• Assists Property Manager with reassessing property and completing competitive marketing analysis
• Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company’s leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws
• Orders office supplies
• Maintains regular daily office hours ensuring adequate coverage on weekends and holidays
• Maintains strict adherence to invoice approval policy. Position does not have authority to purchase any goods or services

Required Education and Experience

• High School Diploma or equivalent
• Bachelor’s Degree preferred
• 2 or more year’s experience in multi-family property management
• Experience with Low Income Housing Tax Credit Program and/or Hope 6 preferred
• Knowledge of HUD programs including but not limited to HOPE 6 and project-based Section 8
• Proficiency in Yardi preferred
• Proficiency in Microsoft Windows, including Microsoft Excel and Outlook
• Excellent customer service skills
• Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties)

Working Conditions

• Ability to work periodic flexible hours is required. Ability to travel by plane and automobile is required.
• Ability to work at property locations within or near transitional neighborhoods
• Ability to climb stairs, take elevators, bend, squat and reach overhead.