Assistant Property Manager

Live5812

Columbus, Northern (OH, KY)

Hybrid

USD 52,000 - 74,000

Full time

6 hours ago

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Benefits offered by this job

401(k) matching up to 6%

Employee assistance program (premiums

$200 Discount on rent in our

Flexible spending account

Health savings account (with employer)

Life insurance

Paid time off (start at 3 weeks 1st y

Parental leave

Vision insurance

Job summary

5812 Investment Group in Columbus, OH is seeking a Property Manager to oversee daily operations of a multi-family community. You will assist the Property Manager, manage leasing, resident relations, marketing, collections and accounts payable, and stand in when the Property Manager is away.

The role emphasizes team leadership, vendor relations, budgeting, and ensuring high resident satisfaction. You will train staff, schedule, monitor performance, and help ensure legal and safety compliance

Qualifications

1+ year of multi-family property management experience.
Leadership and supervision capabilities.
Strong customer service and communication skills.

Responsibilities

Assist Property Manager with leasing, resident relations, marketing, collections and A/P.
Perform daily operations and support staff; cover in PM's absence.

Skills

Strong initiative & leadership

Crisis management

Customer service

Teamwork

Planning & organization

Attendance & punctuality

Dependability

Diversity awareness

Microsoft Office

OneSite experience

Education

High school diploma or equivalent

Tools

OneSite

Job description

We don’t just offer jobs.
We build your career.

From promotions to certifications, supportive leadership and more—our team members excel because they’re valued. Join a company where your growth matters.

We celebrate hard work with annual traditions like our summer appreciation day and massive year-end holiday party—complete with awards, shoutouts, music, and more. Here, your voice is heard, your growth is supported and your efforts are truly valued.

The proof is in the numbers.

Employee satisfaction is more than a goal—it’s a commitment. We foster a supportive environment where every team member feels valued, empowered and motivated to succeed.

340

Team Members Strong

Behind our success is a team of dedicated individuals, each one valued. We’ve built more than a workforce—we’ve built a culture rooted in collaboration, growth, and genuine care.

1154

bonuses awarded in 2025

More than a number, it is a reflection of the appreciation for our team’s performance and shared growth—because we believe great work deserves more than just a thank you.

98%

employee satisfaction

Measured by Glassdoor, our employees feel valued, supported and motivated to succeed at 5812. Because when people feel good at work, great things happen.

You’re not just joining a company. You’re building a future.

We believe in a healthy work-life balance, and it shows in the way we take care of our team. From generous paid time off to comprehensive health benefits, 401(k) matching and more—our rewards go beyond the basics.

Paid Time Off

Professional Development

Paid Holidays

We offer 10 paid holidays each year to ensure you have time to enjoy what matters most.

Select employees are eligible for quarterly or bi-annual bonus opportunities based on performance.

401K Match

We help you invest in your future with a 401(k) plan that includes a generous company match—up to 6% of your salary.

Competitive medical insurance for employees, with dependent coverage available.

“What inspires me to be part of 5812 is the way this company sees and values people. You’re not just a name on a roster—you’re treated as someone with purpose, potential, and a place to grow. 5812 stands out because it doesn’t just operate—it uplifts, and it’s building a culture where progress is personal and every voice matters!”

“I have been at 5812 Investment for 10 years and I can honestly say that they do take care of their employees. The benefits are great and with the size and growth of the company, opportunities for advancement arise often. I would strongly recommend it as a place to make a career.”

“Since joining the company I have learned a lot. I received my HVAC certification and a promotion to supervisor in 2 years with the company. I am very grateful for every opportunity I have received with 5812 and I look forward to having a long, productive future with the company!”

“5812 has given me an amazing opportunity to not only better myself but a life changing experience. Working for this company showed me what a team really is. My supervisor is very helpful and patient and I would tell anybody that’s out there that’s looking for a great opportunity to give 5812 a try. It is truly a place that you won’t forget.”

“I truly value the integrity of 5812 and the drive for growth—not just in serving our residents, but in supporting our teams as well. We're moving in an incredible direction with an exceptional group of people. The best is still ahead of us.”

Do you want to work for a company that believes in Team Promises, Empowerment, Accountability, Rewards, Development, and Fun?

Then you will want to explore 5812 Investment Group as your next employer. We are a residential property management company with more than 6000 units in the Columbus Metro area.

Job Description:

Responsible for assisting the Property Manager with the overall operations and success of the community. Perform duties related to leasing, resident relations, marketing, collections, and accounts payable. Perform all daily functions of Property Manager in his or her absence.

1. Complete the property administrative operations (A/P, evictions, collections, billing, data management and month-end close out procedures).
2. Maintain accurate resident records. Update on a daily basis all rents, deposits, and application fees received. Issue appropriate notices when necessary (e.g., late notices, evictions notices, returned check notices).
3. Handle recordkeeping and reporting responsibility on a daily, weekly, and monthly basis.
4. Promptly post, scan and deposit all monies received and report deposits to the corporate office as required by company policy.
5. Minimize delinquency losses by promptly performing all collection procedures (e.g., late notices, court filings, eviction proceedings, judgments, writs and liens, and collection agency transfers). Perform utility cut-offs (if applicable) and landlord liens as permitted by local law on delinquent rents.
6. Assist community director with vendor relations, including selection and performance criteria, contract/service compliance, work scheduling, billing timeliness and accuracy, and insurance compliance.
7. Assist with processing invoices and utility bills for payment and monitor expenses.
8. Assist in creating, monitoring and reviewing resident manager schedules and calendars.
9. Monitor inventory of and place orders for office supplies.
10. Willing and able to appear in court for legal proceedings when necessary.

Staff Management

1. Assist with staff management responsibilities to include supervising, training, and development.
2. Assist with review of Leasing Consultant schedules, WASR, service request logs and other activity tracking tools to ensure high staff productivity.
3. Willing and able to respond to on-site emergencies when the Property Manager is unavailable or when requested to do so.
4. Assist with interviewing and selection of prospective employees.

Administrative/Office

1. Handle resident activities and resident complaints.
2. Draft, update and maintain Monday Morning Report and other administrative reports.
3. Process applications and lease renewals. This includes greeting prospective residents and showing apartments.
4. Assist new residents during the move-in process when necessary.
5. Handle administrative functions, to include clerical and reception responsibilities.
6. Work with the maintenance/service team to handle service requests, apartment turnovers, including make-ready board updates, and ensure apartments are prepared for move-ins and apartments are reconditioned in a timely manner after move-outs.

Customer Service

1. Maintain positive customer service attitude.
2. Periodically inspect units with residents or staff members during move-in/move-out.
3. Review notices to vacate to determine cause of move-out.
4. Maintain high level of resident communication (e.g., complaints, service requests, etc.)
5. Ensure customer service standards are being met to ensure maximum resident satisfaction and retention.
6. Assist with review of market surveys and shop competition and be aware of local market conditions.

Qualifications:

1. 1+ years of previous experience in multi-family property management and 1+ years supervisory experience.
2. Strong initiative and solid leadership potential. Volunteers regularly. Undertakes self-development activities. Seeks increased responsibility. Takes independent actions and calculated risks. Asks for and offers help when needed.
3. Competent Crisis Management skills – Ability to “think on one’s feet” by making wise and rapid decisions independently in response to a crisis situation, especially from the moment it first occurs to the point recovery procedures start. While operating in a tense or emotionally charged environment, calmly initiates appropriate actions (even beyond guidelines) that mitigate the safety, financial and reputational impact of the crisis.
4. Must be project oriented with the ability to handle multiple tasks and meet deadlines.
5. Good customer service skills. Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance. Meet commitments.
6.
a. Oral – Speaks English clearly and persuasively in positive or negative situations. Listens and asks for clarification. Responds well to questions. Participates in meetings.

b. Written – Writes English clearly and informatively. Edits work for spelling and grammar. Presents numerical data effectively. Able to read and interpret written information.
7. Good planning/organizational skills. Ability to prioritize and plan work activities. Use time efficiently. Plan for additional resources. Set goals and objectives. Develop realistic action plans.
8. Good interpersonal skills. Ability to focus on solving conflict, not blaming. Maintain confidentiality. Listen to others without interrupting. Keep emotions under control. Remain open to others’ ideas. Willing to try new things.
9. Excellent teamwork skills. Ability to balance team and individual responsibilities. Exhibit objectivity and openness to others’ views. Give and welcome feedback. Contribute to building a positive team spirit. Put success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone’s efforts to succeed.
10. Excellent attendance/punctuality. Must be consistently at work and on time. Ensure work responsibilities are covered when absent. Arrive at meetings and appointments on time.
11. Excellent dependability. Must be able to follow instructions and respond to management direction. Able to take responsibility for own actions. Keep commitments. Complete tasks on time or notify appropriate person with an alternate plan.
12. Commitment to diversity. Demonstrate knowledge of EEO policy. Show respect and sensitivity for cultural differences. Promote a harassment-free environment.
13. Strong administrative skills, including proficiency with Microsoft Office products and keyboarding skills.
14. Previous experience with OneSite preferred.
15. Must have reliable transportation as necessary to safely and effectively carry out the responsibilities listed above.
16. Ability to pass background and drug screenings.
17. High school diploma or equivalent required.