Assistant Property Manager

Renters Warehouse; Columbia (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, Vision and 401K match

Paid company holidays

2 floating holidays

License reimbursement

Job summary

Renters Warehouse, through its RENOSY division, in Columbia, MD, is seeking a Property Manager Support Specialist to oversee owned and leased properties, support staff, and centralized services while mediating between owners and tenants.

The role involves coordinating tenant placements, lease renewals, property turns, and billing, with a strong emphasis on customer service and using cloud-based management software. Travel and field coordination are part of the job.

Qualifications

• Strong knowledge of computers and technology including cloud-based software and applications.
• Proficient in Microsoft Office (Word, Excel).
• Ability to communicate well and provide exceptional customer service.
• Organized and able to manage multiple priorities.
• Must have a driver’s license, clean driving record and dependable transportation.

Responsibilities

• Collaborate with Centralized Services to maintain an optimal external and internal property management experience.
• Provide customer service via phone and email to property owners by assisting with questions or concerns.
• Coordinate communications between maintenance department and local operations.
• Responsible for tenant placements including showings, application processing, and executing leases.
• Responsible for Lease Renewal and lease modifications.
• Orchestrates overall property turns to ensure positive experience for homeowner, tenant, and internal departments.
• Work with housing assistance entities regarding rent assistance payments, property inspections and lease agreements.
• Attend local court appearance as a RENOSY by Renters Warehouse representative as needed.

Skills

Cloud-based software

Microsoft Office

Customer service

Organizational skills

Driving

Education

High School Diploma/GED

Tools

Property management software

Job description

This position is accountable for managing owned and leased properties: to provide operational support for employed staff; to support the delivery of centralized services; and to mediate between owner and tenant.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Collaborate with Centralized Services to maintain an optimal external and internal property management experience.
• Provide customer service via phone and email to property owners by assisting with questions or concerns.
• Coordinate communications between maintenance department and local operations.
• Responsible for tenant placements including showings, application processing, and executing leases
• Responsible for Lease Renewal and lease modifications.
• Orchestrates overall property turns (turnovers from one tenant to the next) to ensure positive experience for homeowner, tenant, and internal departments.
• Work extensively in cloud-based management software performing accounting and other related property management tasks.
• Enter and pay bills or invoices for utility bills or rental licenses.
• Coordinate rental license paperwork and related tasks with local municipalities.
• Work with housing assistance entities regarding rent assistance payments, property inspections and lease agreements.
• Perform routine and random property inspections to assess property condition.
• Receive monthly rental payments and records them in management software.
• Prepare bank deposit slips and handle petty cash.
• Coordinate and manage Housing Assistance Programs with Various Local Housing Authorities
• Assist with maintenance coordination with local internal staff.
• Attend local court appearance as a RENOSY by Renters Warehouse representative as needed.
• Key Management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong knowledge of computers and technology including cloud-based software and applications.
• Proficient in Microsoft Office (Word, Excel).
• Ability to communicate well and provide exceptional customer service.
• Organized and able to manage multiple priorities.
• Demonstrate Honesty, Trustworthiness & Accountability. Must have a driver’s license, clean driving record and dependable transportation.

Education and/or Experience

• High School Diploma/GED and up to 3 years of experience in property management or a related field, with some leadership experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear and sit at a desk working on a computer for multiple hours a day. The employee frequently is required to stand for multiple hours a day, climb flights of stairs and drive a vehicle when out in the field. The employee is occasionally required to walk; use hands to handle, or touch objects, tools, or controls when out in the field. Specific vision abilities required by this job include close vision.

Travel Requirements: 30 – 40% of travel required in a 50–100-mile radius around Columbia, MD.OK

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job in the field, the employee is occasionally exposed to fumes, airborne particles and may be out working in inclement weather. The noise level in the office work environment is usually quiet but can be moderate to loud in the field. Safety Requirements: Law enforcement may be required for specific field visits.

Benefits/Culture at RENOSY by Renters Warehouse

• Competitive Benefits Package include Health, Dental, Vison and 401K Match
• Paid Company Holidays
• 2 Floating Holidays
• Company pays for all expenses to obtain and maintain your Real Estate License
• Variable Compensation/Commission for licensed work completed
• Incredible company culture with outings and volunteering opportunities planned by our Fun Club
• Innovative and collaborative, with a family-feel atmosphere
• Employees are recognized and evaluated based on Core Values
• Training and career development are provided

RENOSY by Renters Warehouse is an equal opportunity employer and does not discriminate based on race, color, creed, religion, national origin, sex, marital status, disability, age, sexual orientation, and other protected classes.