Assistant Project Lead/Customer Service Representative

Oldcastle-Infrastructure; Kenosha (WI); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

401k plan

Short-term and long-term disability

Life insurance

Health, dental, and vision insurance

Paid time off

Paid holidays

Bonus opportunities

Job summary

Oldcastle Infrastructure is seeking an Assistant Project Lead/Customer Service Representative to support project leads by handling administrative tasks, reading/ interpreting plans, and coordinating with transportation, planning, engineering, and sales. This entry-level role targets individuals with 1+ years in an office setting who can learn SAP and contribute to accurate pricing and submittals.

You will build submittal packets, communicate order status, and assist in resolving issues while

Qualifications

• 1+ years in an office environment.
• Experience in manufacturing or logistics preferred.
• Excellent interpersonal and written/oral communication.
• Proficient in Microsoft Excel.
• Able to multi-task in a fast-paced team.
• Willing to learn SAP.

Responsibilities

• Provide support to project lead team.
• Handle administrative tasks for project leads.
• Read/interpret plans and drawings.
• Determine pricing of products as needed.
• Build submittal packets for customers.
• Inform team of order status and changes.
• Coordinate with transportation, planning, engineering, and sales.
• Follow up on inquiries and process escalations.
• Coordinate with departments to resolve requests.

Skills

Customer service

Communication

MS Office

Team collaboration

Attention to detail

Prioritization

Problem solving

Tools

SAP

Job description

Career Opportunities: Assistant Project Lead/Customer Service Representative (529600)

Requisition ID529600-Posted10/08/2026-Infrastructure Products Group-Oldcastle Infrastructure-Full Time-Customer Service-United States-California

CRH Americas Building Products is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Description

This person will be responsible for supporting our team of project leads, providing feedback to business units, data entry, andread/interpret plans. This is an entry level position (1+ years’ minimum experience) that will be responsible for supporting our team of project leads.

Duties Include

• Provide support to project lead team
• Handle administrative tasks for project leads
• Read/interpret plans and drawings
• Determine pricing of products as needed
• Build submittal packets for customers
• Inform team of the status of their orders, advising them of any changes
• Comply with company attendance standards
• Coordinate effectively with transportation, planning, engineering, and sales.
• Follow up on inquiries for customer issue resolution and product design; process escalations when needed
• Coordinate with different departments to resolve team's requests in an effective manner

Characteristics of the Successful Candidate Include

• Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative andcollaborative style
• Effective Team Player with the ability to work independently
• Energetic, able to provide and receive feedback
• A willingness to take instruction and be accountable for their duties
• Skilled user in MS Office programs
• Customer focused; dedicated to meeting the expectations of internal and external customers
• Able to organize and prioritize work in an effective manner
• Able to deal with client escalations in a respectful and effective manner
• Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc.

Requirements

• 1+ years in an office environment
• Experience working in manufacturing or logistics is preferred
• Excellent interpersonal and oral/written communication
• Comfortable user of Microsoft Excel
• Detail oriented, with the ability to multi-task
• Demonstrated ability to work calmly in a fast-paced team environment
• Willing to be adaptable & flexible in our ever-changing work environment
• Experience with SAP or willingness to learn

Compensation

• Base salary target range is $55,000-$65,000
• Bonus opportunities
• 401k plan
• Short-term and long-term disability benefits
• Life insurance
• Health, dental, and vision insurance
• Paid time off
• Paid holidays

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

CRH Americas Building Products (ABP), a CRH Company, is an Affinitive Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.