Assistant Program Manager - Residential Program

Shalom House, Inc.; Portland (ME); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

401(k) with employer match

Health insurance

Vision insurance

Flexible Spending Account

Short-Term & Long-Term Disability

Life insurance

Paid time off

Job summary

Shalom House, Inc. in Portland, ME is seeking an Assistant Program Manager to support the daily operations of a residential program serving adults with severe mental illness.

You will help lead a dedicated team to maintain safe, stable, and empowering homes while fostering recovery and personal growth. The role requires experience in direct mental health services, strong organizational and communication skills, and MHRT-I certification.

Qualifications

• Experience in direct mental health service provision, including interviewing, supportive counseling, group work, and community outreach.
• Strong organizational skills and attention to detail.
• Proven ability to maintain confidentiality and exercise sound judgment.
• Excellent communication skills with diverse populations.
• Demonstrated leadership, initiative, and ability to adapt to changing needs.
• Ability to manage multiple priorities and meet deadlines.
• Must hold and maintain MHRT-I certification.

Responsibilities

• Develop, monitor, and revise treatment plans for residents.
• Lead one-on-one and small group activities to promote daily living skills and coping strategies.
• Assist residents in identifying and achieving their goals.
• Serve as an advocate for residents while maintaining strict confidentiality.
• Administer and document medications in accordance with agency policies.
• Provide transportation for residents to community appointments as needed.
• Support residents in building on their strengths and fostering personal growth.
• Promote a respectful, inclusive, and supportive environment that encourages healthy socialization.
• Provide crisis intervention and coordinate additional services when appropriate.
• Communicate effectively with residents, staff, and external providers regarding clinical status and treatment needs.
• Ensure resident files are organized, accurate, and compliant with regulations.
• Complete chart reviews and maintain quality assurance standards.

Skills

Direct mental health service

Organizational skills

Confidentiality & judgment

Excellent communication

Leadership & initiative

Multitasking & deadlines

Education

Bachelor's degree in social work or related field

2-3 years residential mental health experience

Mental Health Technician I coursework (within 1 year)

MHRT-I certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time Employee Portland, ME, US

30+ days ago Requisition ID: 1229

Salary Range: $29.35 To $29.35 Hourly

Shalom House is seeking a compassionate, organized, and team-oriented Assistant Program Manager to support the daily operations of one of our residential programs. In this role, you will help lead a dedicated team that provides essential support to adults living with severe mental illness, ensuring our homes remain safe, stable, and empowering environments. If you value meaningful work, enjoy supporting others, and thrive in a collaborative setting, this is a wonderful opportunity to grow your leadership skills while making a meaningful difference in the lives of the people we serve.

Key Responsibilities

Develop, monitor, and revise treatment plans for residents.

Lead one-on-one and small group activities to promote daily living skills and coping strategies.

Assist residents in identifying and achieving their goals.

Serve as an advocate for residents while maintaining strict confidentiality.

Administer and document medications in accordance with agency policies.

Provide transportation for residents to community appointments as needed.

Support residents in building on their strengths and fostering personal growth.

Promote a respectful, inclusive, and supportive environment that encourages healthy socialization.

Provide crisis intervention and coordinate additional services when appropriate.

Communicate effectively with residents, staff, and external providers regarding clinical status and treatment needs.

2. Quality Assurance

Ensure resident files are organized, accurate, and compliant with state and federal regulations.

Complete chart reviews and maintain quality assurance standards as assigned.

Work closely with community services and external providers to coordinate resident care.

Maintain strong professional relationships with families, guardians, and key stakeholders.

Participate actively in team meetings to support a collaborative program environment.

4. Clinical Documentation

Complete timely, accurate, and thorough progress notes and clinical documentation.

Ensure all MaineCare documentation is current and compliant.

5. Staffing & Supervision

Attend and contribute to staff meetings.

Provide leadership and support to direct care staff in the absence of the Program Manager.

Supervise staff as assigned and ensure smooth daily operations.

Assist with staff scheduling and provide coverage as needed.

6. Additional Duties

Participate in safety meetings and special projects as assigned.

Manage program petty cash responsibly and in accordance with policy.

Required Qualifications

Experience in direct mental health service provision, including one-on-one interviewing, supportive counseling, group work, and community outreach.

Bachelor’s degree in social work or a related field preferred, with a minimum of 2-3 years of relevant residential mental health experience.

Completion of Mental Health Technician I coursework within one year of employment and eligibility for immediate provisional certification.

Strong organizational skills and attention to detail.

Proven ability to maintain confidentiality and exercise sound judgment.

Excellent communication skills and the ability to work effectively with diverse populations and professionals.

Demonstrated leadership, initiative, and ability to adapt to changing needs.

Ability to manage multiple priorities and meet deadlines.

Must hold and maintain a valid MHRT-I certification.

Work Schedule

Monday-Friday, 8:00 AM-4:00 PM, with occasional evening or weekend flexibility as needed.

Supervisory Responsibilities

Provides supervision as assigned by the Program Manager, including formal supervision of direct care staff.

Starting at $29.35 per hour

401(k) with employer match (after one year)

Health insurance

Vision insurance

Flexible Spending Account

Short-Term & Long-Term Disability

Life insurance

Paid time off

Shalom House is committed to creating an inclusive and supportive environment for all employees. We welcome applicants from diverse backgrounds and lived experiences.