Assistant Program Manager

First Coast Security Solutions; Bethesda (MD); On-site; USD 70,000 - 110,000; Full time

Job summary

First Coast Security Solutions seeks an Assistant Program Manager of Operations in Bethesda, MD to support NIH security operations and daily contract needs. You will assist the Program Manager, coordinate staffing, training, and compliance, and serve as a key liaison with the client.

Responsibilities include overseeing shifts, schedules, incident response, and reporting while ensuring adherence to federal requirements. Strong leadership and communication are essential for success in this role.

Qualifications

• U.S. citizen
• Strong leadership and organizational skills
• Excellent communication abilities
• Ability to work flexible hours and be on-call
• Proficiency with Microsoft Office
• Supervisory experience in security

Responsibilities

• Support daily security operations for multiple posts and shifts.
• Ensure schedules are complete and accurate in WinTeam.
• Maintain digital and physical records onboarding, training, compliance.
• Review and approve disciplinary files prior to final review.
• Collaborate with client when posts are added or removed.
• Staff posts with trained and qualified personnel.
• Ensure compliance with federal contract requirements and policies.
• Serve as liaison for contract communications with the client.
• Maintain effective communications with security personnel.
• Conduct regular inspections, audits, and QA reviews.
• Oversee staffing levels, hiring, onboarding, and training.
• Prepare reports for the corporate office and provide updates.
• Perform additional duties to maintain contract compliance.
• Act on behalf of the PM during absence and manage security aspects.
• Hold regular management meetings to discuss staffing and strategy.

Skills

Leadership

Organizational skills

Communication

Multitasking

Fluent English

Microsoft Office proficiency

Attention to detail

Supervisory experience

Education

Associate degree

Bachelor's degree

Tools

WinTeam

Microsoft Office

Job description

First Coast Security Solutions provides security services nationwide. We are seeking an Assistant Program Manager of Operations to support security operations for National Institutes of Health (NIH) in Bethesda, Maryland. This role provides day-to-day operational support to the Program Manager and contract needs.

Responsibilities

• Support daily security operations for multiple posts and shifts to ensure consistent coverage.
• Ensure schedules are complete and accurate in Winteam.
• Maintain digital and physical records onboarding, training, compliance, etc.
• Ensure all disciplinary files are reviewed and approved prior to being sent for final review.
• Work closely with the client when posts are being added or removed.
• Ensure that trained and qualified security personnel properly staff all posts
• Ensure full compliance with federal contract requirements, company policies, and security standards.
• Support strong client relationships and serve as the principal liaison for contract communications.
• Maintain effective communications with all assigned security personnel
• Conduct regular inspections, audits, and quality-assurance reviews.
• Oversea and maintain staffing levels, hiring needs, onboarding, and training processes.
• Prepare reports required by the corporate office and provide updates as required.
• Will perform any additional duties as assigned to maintain contract compliance.
• The APM will make decisions and act on behalf of the PM during the PM's absence and manage all security aspects on the contract.
• Conduct regular meetings with the management staff to maintain staffing levels, continuity, implement policy and to discuss strategies for success.

Working Conditions

• Work is performed at federal facilities, training environments, and office settings
• May require extended hours and on-call availability
• Travel may be required

Qualifications

• U.S. citizen
• Strong leadership, organizational and communication skills.
• Ability to work flexible hours and be on call as required to support operations.
• Must be able to multitask.
• Have a fluent command of the English language for both oral and written communication.
• Proficiency with Microsoft Office
• Strong attention to detail and accuracy in documentation and reporting
• Supervisory experience in a security environment.

Experience

• Minimum of three (3) years of security management on federal or government contracts; or military leadership experience
• Must have experience managing security personnel, scheduling, and operational staffing.
• Must have experience of responding and managing security incidents and emergencies.

Required State Licensing

Maryland Security Guard Certification

Education

Associate or bachelor's degree from an accredited institution.