Assistant Program Director - Intensive Transitional Treatment Centers

Waterford Country Schoolorporated; Quaker Hill (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

Waterford Country School is seeking an ITTC Administrator to lead day-to-day operations for its Intensive Treatment Centers, under the Program Director. The role focuses on managing staff, coordinating treatment services, and ensuring compliance with licensing and COA standards.

This position requires a Master’s in Social Work or related field with appropriate licensure, plus experience in residential settings.

Qualifications

• Master’s Degree preferred in Social Work or related field with LMSW/LMFT-A or LPC license or license eligible.
• Minimum 2 years of administrative experience in a residential program.
• Extensive experience with behavioral health treatment and staff supervision.

Responsibilities

• Assist the Program Director in hiring, orienting and evaluating ITTC staff.
• Develop and train staff programs and participate in agency training.
• Manage personnel records and performance evaluations.
• Oversee programming of recreational activities and wellness practices.
• Provide clinical care to at least two cases.
• Cover clinical care in absence of ITTC Clinician.
• Oversee treatment plan development and evaluation.
• Supervise payroll and monitor overtime and time-off in Paycom.
• Ensure compliance with licensing, COA, QA standards.
• Collaborate on transition planning and community linkages.
• Maintain confidential client records and program admin data.

Skills

Initiative

Empathy

Self-Reflection & Growth

Time Management

Conflict Resolution & De-escalation

Effective Communication

Organization Skills

Supervisory Skills

Education

Master’s Degree in Social Work or related field with LMSW/LMFT-A or LPC-A license (or license eligible)

Job description

Job Details

Job Location: Main Campus Quaker Hill - Quaker Hill, CT 06375

Position Type: Full Time

Salary Range: $60,000.00 - $80,000.00 per year

Job Shift: Day

Job Category: Nonprofit - Social Services

Core Competencies

• Initiative
• Empathy
• Self-Reflection & Growth
• Time Management
• Conflict Resolution & De-escalation
• Effective Communication
• Organization Skills
• Supervisory Skills

Basic Function

Serve as an administrator, under the supervision of the Program Director of Intensive Treatment Centers (ITTC). ITTC is a congregate model of care that provides a diverse array of integrated behavioral and mental health treatment and rehabilitative support services for children/youth who have significant and complex emotional and behavioral disorders and their families/caregivers, in partnership with DCF and the broader system of care. As well as overseeing day to day operations and managing program staff.

Duties and Responsibilities

• Assist the Program Director in hiring, orienting and evaluating all staff working in ITTC.
• Assist the Program Director in the development and training programs for all assigned staff and participate in the overall agency training program.
• Manage personnel related matters and record keeping for assigned staff including performance evaluations as assigned by Program Director.
• Responsible for programming and execution of recreational activities, supplemental therapies (music, art, animal-assisted etc.) and wellness practices.
• Provide clinical care to a minimum of two cases.
• Cover clinical care in the absence of the ITTC Clinician, or if a vacancy occurs.
• Serve as administrator for interdisciplinary teams overseeing the development, implementation, and evaluation of each child’s treatment plan.
• Oversee weekly payroll of all hourly ITTC staff. This would include monitoring overtime, watching for trends and ensuring time-off requests in Paycom are processed.
• Ensure that all programs and functions are in compliance with licensing regulations, monitoring standards, quality assurance and Council of Accreditation (COA) provisions.
• Work in conjunction with the ITTC Program Director to design and administer a staffing coverage pattern adequate to ensure supervision and the provision of activities appropriate to meet the children’s needs.
• Ensure staff are adequately trained in individualized therapeutic/behavioral approaches and intensive supervision in the structured setting in order to minimize youth pain-based behaviors related to functional deficits to ensure an optimal level of functioning across all domains-school, work and/or community settings.
• Supervise and develop the skills of the Supervisors, Child Care and clinical staff to ensure the daily safety and stability of the program environment, and quality individualized treatment planning, to include appropriate services that are trauma-focused, individualized, gender/identity-sensitive, culturally and linguistically competent, and focus on engaging youth and families in treatment planning and services provided.
• In conjunction with the ITTC Program Director, oversee and ensure collaborative transition planning, including input from the youth, their family and other community linkages, the area office social worker and clinical team, and anyone else who may be helpful in planning the treatment for this youth.
• Supervise the program Supervisors, and direct care staff to make certain that standards of care are consistent with the established expectations and time frames and that the relationships with community agencies are optimal.
• Serve as a member of the Expanded Leadership Team, as well as the Leadership Team when assigned by the Program Director.
• Serve as an On-Call Administrator providing 24-hour administrative coverage as assigned.
• Review and, as needed, follow up on all incident reports and Use of Physical Intervention forms. Escalating when needed to the ITTC Program Director.
• Assist the Program Director in collaborative transition planning, including input from the youth, their family and other community linkages, the area office social worker and clinical team, and anyone else who may be helpful in planning the treatment for this youth. Keeping in mind, an important goal of the ITTC is acquiring treatment gains in order to accomplish a successful transition to another level of care including such settings as another treatment setting, home, foster care or community living.
• Work with the Program Director to oversee all assigned client records ensuring completion, clarity, and compliance with confidentiality of client information procedures. As well as helping to ensure proper maintenance of all Program Administrative Records including but not limited to client files, DCF required annual quality assurance plan, and all statistical, financial and programmatic data reported to DCF via the Provider Information Exchange (PIE).
• Establish and maintain a positive involvement with other human service agencies and professional image in the community.
• Regularly inspect work and living spaces to ensure proper care, housekeeping maintenance, and atmosphere.
• Serve on agency committees as assigned by the Program Director.
• Respond in accordance with agency procedures to situations which require physical and/or emotional intervention with the residents.
• Maintain knowledge of and follow Agency policies and procedures as contained in the WCS Personnel Handbook, WCS Procedure Manual, and departmental manuals.
• Function as a positive role model for all residents and staff at the Waterford Country School.
• Maintain an awareness of and sensitivity to the cultural and socioeconomic differences present among the service population and fellow staff members of WCS, ensuring that cultural needs are respected and supported through the delivery of services and the development and implementation of agency programs and policies in a manner that is free from discrimination and bias relating to race, ethnicity, age, disability, gender, sexual orientation, status as a victim of domestic violence or religious beliefs.
• Practice within agency models (e.g. CARE, TCI), supporting the therapeutic milieu at Waterford Country School for students, Agency staff, volunteers and stakeholders.
• Maintain access to and compliance with ethical professional standards of the discipline in which credentialed.
• Other duties as assigned by the ITTC/STTAR Program Director.

Limited Telework Capability

Limited ability to work remotely in necessary circumstances as approved by a direct Supervisor, or in the event of a declared weather or other emergency. Telework should be performed in accordance with the Remote Work Policy in the WCS Personnel Handbook.

Note

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbent may be required to perform job-related tasks other than those stated in this description.

Qualifications

• Master’s Degree preferred in Social Work or related field with an Associate (LMSW, LMFT‑A or LPC‑A), Independent (LCSW, LMFT, LPC) license or license eligible; 2 years of administrative experience and extensive residential program experience.