Assistant Program Director - Individual and Family Support - Family Support Services

Bay Cove Human Services, Inc.; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading human services organization in Boston seeks an Assistant Program Director to support the administration and operations of their developmental services. This role involves providing compassionate care, advocating for services, and ensuring adherence to quality protocols. Ideal candidates will have experience in human services, supervisory skills, and a commitment to teamwork and integrity.

Qualifications

• 1-3 years previous work experience in human service setting.
• CPR/SFA and Mandt training within 90 days of hire.
• Current Drivers License required.

Responsibilities

• Assist with day-to-day administration and programming of the assigned service program.
• Model and teach professional behavior to staff.
• Maintain programmatic documentation and track individual appointments.

Skills

Communication

Team Collaboration

Crisis Management

Advocacy

Education

Associates degree in Human Services

Job description

Assistant Program Director - Individual and Family Support - Family Support Services

Boston, MA, USA

Job Description

Posted Wednesday, June 11, 2025 at 4:00 AM

Department: Developmental Services

Reports To: Program Director

Mission Statement:

Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:

The Assistant Program Director assists with the day to day administration, programming, and operations of the assigned community based Developmental Service program(s). The Assistant Program Director contributes to Bay Cove’s mission by providing effective and compassionate services and through advocacy and leadership.

This position is non-exempt.

Supervisory Responsibilities:

Models and teaches professional and community behavior. Staff supervision as assigned

Essential Functions of the Position:

• Strict adherence to program model including clinical, programmatic, and quality protocols (for example staff meetings, trainings, data collection, community relationships, regulatory and agency policies as required.) Supports and fills in for Program Director and Support Staff as needed.
• Exercises strong clinical judgement in observing, supporting, resourcing and communicating.
• Models, teaches, and reinforces activities of daily living, hygiene, cleaning, personal property management, relationship development, budgeting, and safety).
• Implements and develops program activities to reinforce and develop skills which may include using the teachable moment.
• Is knowledgeable of, facilitates, models, and teaches all program safety procedures including crisis assessment, prevention and needed intervention.
• Manages, accompanies, tracks, communicates and follows up on individual medical, dental and psychiatric appointments or leisure activities via public transportation.
• Maintains programmatic documentation.
• Provides specialized training and instruction to individuals and coworkers (ex: Human Rights Officer) on an assigned basis.
• Assist in eHana billing functions and financial management of contract funds and contract utilization.
• Performs other duties and projects as assigned by supervising personnel.

Requirements for the Position:

• 1-3 years previous work experience in human service setting or preferred Associates degree in Human Services.
• CPR/SFA and Mandt training within 90 days of date of hire to retain employment.
• Current Drivers License
• Adequate Reading, Writing, Communication, & Computer literacy to perform agency functions.
• Use of personal cell phone and/or vehicle
• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholder/partners.