Assistant Program Director, Compass Urgent Accommodation Vouchers

Compass Sf; San Francisco (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan contribution after one

Paid time off and holidays

Job summary

Compass Family Services is seeking an Assistant Program Director for the CUAV program in San Francisco. You will supervise staff, oversee day-to-day services, and respond to emergencies across multiple sites, including hotel partnerships and shelters.

Responsibilities include program policy implementation, staff development, partner engagement with funders, and representing the program in internal and external meetings.

Qualifications

• Minimum 3 years in social work or related field.
• Deep understanding of issues facing homeless and low-income families.
• Experience with deescalation and crisis work.
• Strong interpersonal, listening and communication skills.
• Outstanding work habits: organized, reliable, team-oriented.
• Ability to lead and inspire a committed team.
• Proficient with Microsoft Office and Zoom; Salesforce a plus.
• Spanish helpful but not required.

Responsibilities

• Supervise CUAV staff and support professional development.
• Implement program policies equitably; de-escalate and follow up with clients.
• Build partnerships with community funders and hotels.
• Strengthen communication with hotels and staff; advocate for clients and staff.
• Coordinate intakes, transfers and discharges.
• Represent the CUAV program in meetings; provide shelter perspective.
• Manage the program in the absence of the Program Director with the Day Shift team.

Skills

Supervisory experience

Program management

De-escalation

Interpersonal skills

Crisis response

Team leadership

Tools

Microsoft Office

Zoom

Salesforce

Job description

About the Organization

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the Team

Compass Urgent Accommodation Voucher program provides temporary emergency hotel rooms for families and pregnant people in crisis. In addition to a hotel room, the program helps families connect with services and a path to stable housing.

Schedule

Sunday - Thursday, 1-9 pm

Compensation

70,000 - 80,000 annually

Location

1254 Market St., San Francisco and at the hotel sites. Fully in-person.

Organizational Core Competencies

Accountable / Adaptable / Client-centered / Collaborative / Committed to Diversity, Equity, Inclusion, and Belonging / Resourceful

Role Description

The Assistant Program Director works with Program Director to oversee the day to day services of CUAV program and respond to emergency situations when they arise. This includes supervision of CUAV Staff, administrative and program design and implementation, as well as providing direct support to clients. The Assistant Director will work across multiple sites to support the needs of clients and staff.

Specific responsibilities include

• Supervise and support case managers and other staff, including: hiring, training, scheduling, stepping in with tough client situations or lapses in coverage, supporting professional development, and evaluating performance.
• Implement program policies equitably; de-escalate and appropriately follow-up with clients when needed.
• Build and cultivate collaborative community partnerships, including with funders.
• Strengthen partnership and effective communication with partnership hotels and staff; respectfully advocate on behalf of clients and staff when necessary.
• Assist with coordinating intakes, transfers and discharges.
• Represent the CUAV program in both internal and external meetings; offer shelter perspective on behalf of shelter clients and shelter staff.
• Manage the CUAV program, in partnership with the Day Shift Assistant Program Director, in the absence of the Program Director.

Qualifications

• Minimum 3 years relevant experience in social work or a related field required.
• Deep understanding of issues facing homeless and low-income families.
• Experience with deescalation and working with people in crisis.
• Strong interpersonal, listening and communication skills.
• Outstanding work habits: organized, reliable, team-oriented.
• Ability to work independently as well as to inspire and lead a committed team.
• Strong computer skills with proficiency in Microsoft Programs (Outlook, Word, Excel, Power Point, etc.) and Zoom. Salesforce experience a plus.
• Deep commitment to and demonstrated success discussing, integrating, and promoting diversity, equity, inclusion and belonging throughout a complex and dynamic organization.
• Previous supervisory experience is strongly preferred.
• Spanish is not required for the role, but extremely helpful. Candidates who speak fluent Spanish are especially encouraged to apply.

Compensation and Benefits

• Salary range: $70,000 - $80,000 depending on experience. Exempt (salaried) role.
• Paid time off: 4 weeks of vacation your first year, increasing to 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.

To Apply

Please apply through our online application.

Equal Opportunity & EEO Statement

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Compass embraces the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.